Best Falafel Kitsilano — Restaurant in Vancouver

Review is from Oct 2020 posted on Yelp Best Falafel This is one the worst food we had in ages. Shawarma being our favourite food for weekends we try a lot of different places to find the best that can be compared to the authentic ones I grew up with in the Middle East (UAE to be precise). Nothing ever come close, but then people differ vastly in there choice of taste and food. Today October 17th we tried a new place close to my spouses work place, it's called BEST FALAFEL after googling up nearby places for our favourite food this came up in the top search results. I decided on it and planned to buy it on our way home. We bought 4 chicken shawarma wraps, 2 shawarma platter, 2 plates of falafel and 3 backlavas. The 40 minutes drive back home we would be drooling over the aroma of the food inside the car but nothing of that sort happened this time. I was even trying to wave in the aroma of the food that was held by my spouse on the passenger side. Reached home and we started to have the food and something didn't feel right. There was some kinda stale sourness in the wraps we first tried out but couldn't figure it precisely. After the wrap was done we started on the falafel with a base of hummus and pickled turnips and cucumber on the side. The falafel was really tasty and that's when we found out the stale sourness came from the hummus. Hummus is not supposed to be sour, this happens only when it get spoiled, by not refrigerating it properly. We also felt it could be a preparation difference. We decided to start with our platter and that's when the disaster unfolded completely. One platter was with regular salad with cheese topping and the other with Tabouli. Tabouli also seemed out of proportion and felt like it was spoiled too and they did not use the Really firm parsley leaves, it was all soggy and dead there was no zest to it in anyway. The chicken on top of the rice was flavourful but when we digged deep the biggest issue popped up. The rice was all soggy and stale. Just one spoonful of rice was good to determine where it is supposed to be (the green bin). I immediately called the restaurant at 9:20pm to talk to the person responsible. The youngsters helping the customers were the only one available and to be frank they did a pretty good job in servicing us and the few door dash guys who came along and this was around 7:30pm. They were polite and courteous and one person I felt was fairly new to the job but did it with patience and care. On the phone I told the person on the other end not to serve the rice and hummus to any other customer as both of them seemed to be spoiled. I also asked him for the owners phone number and he said to call back Monday and he will be available during day time. The final rating for this would be as follows: Service - 4/5 Location -5/5 Parking - 4/5 (paid) Shawarma wrap - 1/5 (hummus spoiled it) Platter - 1/5 (hummus and tabouli was spoiled) Falafel - 2/5 (falafel and pickle was good but the hummus being spoiled ruined everything) Portions size Shawarma wrap - 4/5 (moderate sizing) Shawarma platter - 1/5 (comparatively the smallest platter we ever had, good that we didn't have to waste a lot) Falafel - 3/5 (average size and tasty falafel even though small comparatively) ALL IN ALL I WILL NEVER GO BACK TO THIS PLACE, I WISH TO FORGET ABOUT...

Long-Time Customer Deeply Disappointed!

I have been eating at Best Falafel for years and have always praised both the food and the service. Sadly, that positive record ended on my latest visit.

The chicken in my shawarma wrap was dry and chewy—nothing like the fresh, flavourful meat I usually receive. When I politely asked for a refund or a replacement, the staff member on duty, Mo, repeatedly said, “It is not my fault; this is how the chicken is today,” and offered no solution. His dismissive attitude and refusal to help left us feeling disrespected and stuck with a meal we could not finish.

As regular customers who have never raised a complaint before, we expected understanding and a straightforward resolution. Instead, we encountered indifference. Quality food and respectful service should be non-negotiable; on this occasion, Best Falafel fell short on both.

I do not recommend this place and will not be...

Only go if you want to get an extra dose of negativity and negligence.

Acted very bothered that I dared enter her business and ask for a wrap with extra meat and small fries. Sighed and puffed the whole time making it.

I was too nice and continued to say “please” and “thank you” throughout the whole thing.

Did not add the extra lamb meat, added very bothered when I asked her if she’s gonna add it. Kept asking me what kind of bread, condiments I’d like but didn’t listen, asking me multiple times. Had to watch her very carefully to stop her not once but twice after asking her to not add onion or additional tahini sauce.

We’ll never return here. I suggest you learn from my mistake and...