Boba Run — Restaurant in Vancouver

January 18, 2025: Updated review. Owner was kind and apologetic for my first experience. I returned and had a Brown Sugar Hojicha Milk Tea with pearls. It was delicious with a good balance of creamy and nutty! 50% was the perfect sweetness level. The pearls had a nice chew. I appreciate business owners who care about the customer experience and feedback. While their drinks still cost a premium, the milk tea is the way to go! I'd return. Hopefully the staff is properly trained on drinks moving forward, but you can tell the owner cares about their products and brand.

December 28, 2024: Was excited to try Boba Run for the first time, but it fell short. I got their holiday special hot Cinnamon Spiced Sweet Potato Milk, and with the $1.10 oat milk substitution, it cost me $8.45 (no GST right now, but with GST it would cost even more!). While I liked the thickness of the drink and the sweet potato flavour, it was not worth the cost. I thought the cinnamon was muted and could've better been incorporated by mixing it into the drink (it was just on top). As there were no vegan/dairy free whip options, that part was omitted from my drink.

When I opened the lid to look inside, there was such a large gap between the rim of the cup and where the drink started! I understand that with the milk froth, it usually sinks a bit, but keeping in mind the price paid, I felt what I got was not adequate. They also only give you one small crispy Korean sweet potato chip (which looked quite sad and empty in the plastic container).

Shop is cute and the staff were friendly. They also have some savory food options. My friend had their Earl Grey Tea, which might've been the better option. They also have $5 drink specials on weekdays, so it's too bad we came on a weekend, but I was excited to try the sweet potato milk. Overall, an aesthetically nice shop if in the area, but I wouldn't make a special trip out for their...

Cute little boba shop on Hastings, and right beside the iconic coffee bar. If you are searching for a little modern Asian flare to your day in the area, this would the perfect spot for that!!

I tried the Strawberry Matcha that day and on top of that, I ordered a small snack to share with my friend. We tried their new addition the Bulgogi Bahn Mi. And tbh, their drinks were cute is what I would describe it. I did mix it a bit before actually drinking the rest of it. I did appreciate that their drink is naturally sweetened, and that the milk can be replaced with another type of milk. Which I did change it to an Oat Milk instead of the regular milk. I did enjoy their drink but was it enough though? Idk, i would just rate the Strawberry Matcha a 3.5/5

On the other hand, I did have a Bulgogi Bahn Mi, and omg I was not expecting such a fantastic explosion of flavour. At the same time, their carrots and daikon that was in the bahn mi, it perfectly pairs with the spicy pork. I did enjoy it quite well. The bread is not THAT crispy, neither was it toasted, but to be honest, I like it like that. This banh mi was a must try 4/5

Looking around in the area, this might be one of the top Boba places. And to be honest was very original and extremely modern to the touch. Would come back again if I was in the area craving for...

I visited your shop on September 8 around 10 AM. Unfortunately, the service I received was disappointing. Even after I told the staff member that I was ready to order, she continued doing other things that did not seem important. At the very least, she could have acknowledged me by saying something like, ‘Give me a moment,’ which would have made me feel better. Instead, the service felt unwelcoming and made me uncomfortable. Good customer service should make customers feel welcomed, but this experience was the opposite. The staff member did not smile and gave the impression that she did not want to be there. I hope management can provide proper training so that future customers have a more positive experience

Edit

I would like to clarify that the actual date of my visit was September 9 around 10 AM, not September 8.

I apologize for any confusion this may have caused. I wanted to ensure that you have the correct information regarding my feedback.

In addition, I would appreciate it if you could share with me what steps or improvements you plan to take to enhance customer service in the future. I believe this will help create a more positive experience for your customers. Thank you for your...