La Casita - Gastown — Restaurant in Vancouver

This used to be one of my fav restaurants in Vancouver. Service has always been slow bringing the bill, but today I waited 20 minutes for no apparent reason (the guy wasn't busy, I was one of only two patrons in the place). They also don't bring you chips and salsa anymore, my guacamole had numerous pieces of avocado skin and the hard stem in it, and for a large chimichanga plate, guacamole, and a mocktail my bill was $50. That is ridiculous to me, even in Vancouver, and even with inflation.

EDIT: In response to their reply to me, I am changing my review to be less generous.

To answer their ridiculous questions: Is it my job to "clearly ask for the bill?" But yes, I did.

No, I was referring only to the "side of guacamole" that I ordered. For $8 apparently.

I clearly stated "mocktail," not a cocktail. I had the Philly Temple.

Am I "aware" that the large chimi plate comes with rice and beans and salad? Yes of course I'm aware, that's what I had.

$8 for chips and salsa is ridiculous, as is $8 for a side of guacamole.

There are many mexican restaurants where I can get the same amount of food for less than $50. I had an entree, a SIDE of guacamole, and a nonalcoholic beverage and it came to $50. I understand rent is expensive, but in my opinion the value and quality has decreased significantly over the past 8 years that I've been a patron, and now because of the tone of your reply I will never be back.

For the record, I have also ordered delivery through various apps over the years and I have NEVER had my order be correct from this restaurant. This last visit was the...

I came to La Casita with a group of 9 and was greatly disappointed by the service.

After we placed our orders, the server placed salsa on each side of the long table and some chips and guac on our side without saying a word. We assumed these were complimentary, especially since salsa was provided for both sides. However, when the other side of the table didn’t receive any chips, we realized this must have been an order for someone in our group. We asked the server if she could clarify if this was someone's order, and she said she would check. 10 minutes pass and no one has updated us. We decided to get another order of chips and guac as we felt bad for eating someone else's order. We did not get an apology or acknowledgement of error despite the server placing someone's order in the middle of the table instead of directly in front of the person who ordered it.

It also took around 20 minutes for us to get our drink orders. This felt excessive as we only ordered a few beers, horchatas, and a cocktail.

When it came to paying, the server handed the first receipt to the wrong person, who handed it to the correct person. The server then proceeded to hand each receipt to same person who had to distribute the receipts to the correct person. I can understand if she did not remember who ordered what, but it is not a guest's responsibility to figure this out.

Overall, I was unhappy with my experience and do not recommend...

I've eaten here multiple times over the past couple of years, and the service is usually great. However, after my recent visit, I don’t think I’ll be coming back.

I understand it was a busy weekend night, but I couldn’t help but notice that larger tables were prioritized while smaller ones, like ours, were overlooked. After our food was served, our server barely checked on us, and we had to ask another staff member multiple times just to get water.

What made things worse was that I had invited my boss, who was visiting from overseas and excited to try Mexican food for the first time. Unfortunately, we found hair in her meal—twice. Since our server was so busy, we informed another staff member, who simply took the dish away. She then asked if my boss wanted a complimentary dessert or drink, but she declined.

When the bill arrived, they still charged us for my boss’s meal. Given the situation, I told them it should be removed—not only was it unappetizing, but she didn’t even finish it. They eventually took it off the bill, but that was it—no real apology or effort to make things right.

For the prices on their menu, they should have better quality food, cleaner preparation, and higher hygiene standards. This experience was disappointing, and I won’t be returning. The kitchen staff should really wear hairnets to prevent this from...