Five Guys — Restaurant in Vancouver

A kitchen staff and manager here find that a woman in pain and distress is humorous.

Beware of improper cleaning practice at this establishment. Take caution when using their restroom facilities.

Yesterday, after eating at Five Guys on Robson. I left injured, in shock and distressed. After using the restroom I stepped out of the stall onto a floor that had a very slippery thick layer on soap. My leg flew out from under me and slid across the restroom. I fell fast and hard. Hitting my knee on the way down. Landing on my right side, and elbow. When I got up I almost slipped again. The floor was extremely slippery and felt like there was a thick layer of soap. It looked like the floor was recently mopped, but there was no caution sign.

Shaking, in shock and pain I let one of the managers know what happened. He apologized and asked what I’d like him to do about it. Meanwhile, one of the other staff members started laughing about it. Which triggered emotional distress. The whole time I was thinking, shouldn’t he be assessing the situation and the restroom floor? Taking an incident report? Instead, he joined her and laughed about it. I was being blown off like my pain and the incident didn’t matter.

I was sent into emotional distress, shaking, in shock and in pain. Pain that started in my right side, knee and elbow has since radiated to my lower and upper back. My arm, wrist and neck is also affected from the fall. I’m still in shock and disbelief at how disgustingly I was treated.

Blown off and laughed at after sustaining injuries in this establishment due to their improper cleaning practices. Take your own caution when visiting this location, cause they won’t. I’m appalled at their negligence, lack of empathy and disregard for their customers.

I later found out he was a kitchen manager and not the actual store manager. He made no attempt to inform the actual store manager about what happened and she didn’t find out until I went back into the store. I had to be the one to get them to take an incident report and...

Five Guys is a burger paradise in the heart of Vancouver. What sets this joint apart is the fantastic ability to customize your burger just the way you like it. The sheer range of toppings and sauces available ensures that every burger is a unique and personalized experience. The staff's friendly and accommodating nature makes the customization process a breeze.

The burgers themselves are absolute showstoppers. Juicy, flavorful, and made to perfection, these burgers are a testament to the quality of ingredients used. The melt-in-your-mouth experience is unmatched, and it's evident that a lot of care goes into preparing each burger.

Now, let's talk about the fries - they're more than just a side dish, they're an experience on their own. Crispy on the outside and perfectly tender on the inside, these fries are simply addictive. The fact that they're hand-cut and made fresh right there adds an extra level of deliciousness.

The ambiance is lively and inviting, adding to the overall enjoyment of the meal. Whether you're a solo diner or with a group of friends, the welcoming atmosphere makes every visit enjoyable.

For a truly customizable and mouthwatering burger experience paired with some of the best fries around, Five Guys in Vancouver is the place to be. The quality, flavor, and the ability to make your burger your own truly sets it apart. A must-visit for burger...

Reposting as last post disappeared. Went in a couple Saturdays ago, ordered a bacon cheeseburger and little fries. Was a 12 minute wait. Fine, they were busy, but everything was done with painfully slow movements, no urgency. The gentleman who wrapped my sandwich noticed some of the bacon had fallen out, but wrapped it anyway. When I asked if he could put it back in he needed another staff member to translate for him. He placed it in the bag loosely wrapped opening to the bottom so when I tried to pull it out, the whole thing fell apart. I pieced it back together, bit into it and discovered the "grilled" onions were cool and crunchy, basically raw. Realizing it was a lost cause, I asked for a refund and mentioned grilled onions shouldn't be crunchy and pungent, but sweet and savoury or something along those lines. The staff could have feigned an apology, but they just chastised me because that's how they make grilled onions and showed them to me again. For $17 I could go to fatburger, or just a random greasy spoon where it would be better. I'm sure it's not a chain-wide issue, but the Vancouver Robson location is simply not worth it. The staff aren't motivated to be there or do a good job, and customer satisfaction the bottom of their...