Anyway it was not a good night until we were at the patio. I would give out a 5 star without the unpleasant experience at the front desk reception.

The gentleman (he said his name is Mr. V) and two other ladies at the front desk was not professional & not friendly, we booked the reservation for 5:30 pm on my daughter's 16 years old birthday, on the reservation we mentioned that we hope to have the Bird Cage, and we totally understand that this is not guarantee and this is under first come first serve bases, we booked the reservation early back on Nov 24.

Our booking was 5:30pm, we were there at around 5:05, Mr. V was the one greeting us with cold parental attitude at the front desk, He told us we could not have Bird Cage Seating because it was very BUSY and fully booked, I told him that I totally understand Bird Cage seating is first come first serve with no guaranteed, but sincerely asked him to check how we could have the Bird Cage seating as it was my daughter's birthday, and we could wait, he told us that waiting time about 45 mins to over an hour for the Bird Cage Seating but no guarantee on waiting spot because the restaurant was very BUSY and the restaurant was Fully Booked already.

I was so confused since no one was waiting for the Bird Cage other than us at that time, I had reservation already and under first come first serve basis I would be the first one on wait list for the Bird Cage, most importantly it was 5:05pm, I told Mr. V that I could wait but he told me that even under this situation it was still not guarantee to have the Bird Cage seating, I was so confused and I lost the logic behind this, however he had no intention to help us.

With no hope and we didn't want to cause any trouble, we finally decided to cancel the appointment since there was NO WAY to get the Bird Cage seating and we still had time to go for another restaurant, then Mr. V suggested we could first take the seat in the patio and once the Bird Cage is available then we could sit in, it was exactly what I was thinking since we were willing to wait, we were the first one on Bird Cage waiting list and we were there already, however I lost the trust under all that unprofessional handling, with no guarantee & no promises from anyone, I sincerely asked Mr. V (3 times) to confirm that we are the first one on the wait list to be seated in the Bird Cage, then the other lady led us into the patio seating, she was steering at me with unpleasant attitude, I had a very bad feeling, It was a very impressive experience.

Once we got to the patio, a gentlemen came to me and told me not to worry because they knew we were waiting for the Bird Cage, he said they will move us there once the Bird Cage is available, I felt so relief. All other staffs at the patio were very nice to us with warm welcome, our server Barret was super nice & friendly, he told us that we could order first and they would move all our foods & drinks to the Bird Cage once its ready. We were not happy with those front desk experience, but Barret told us not to worry and gave a warm birthday greeting to my daughter, it was so nice of him.

Front desk is the place to greet customers, and give out a warm good first impression, there’s no such thing as a perfect restaurant that everyone would agree, but I never had such unpleasant experience with other fine dinning restaurants, we did not think that it was a warm welcome to us with reservation, I felt that my reservation & request was causing trouble to the staff members, we felt very disappointed.

It was not a good night until we were at the patio, foods were just fine, we were so grateful that Barret & all other staffs on the patio changed the other half of our night, we felt guilty for the night for my daughter's birthday, however we didn't let this effect our night, we were happy on the patio, my daughter forgot the front desk already with the warm & professional service we got on the patio, we thank you front desk for giving a growing up lesson to my daughter to fulfill her life.