Exceptional food let down by the service.

Our last brunch in Vancouver before heading home to the UK.

We had to wait for about 20 minutes which I think is fairly standard and on the whole acceptable for this wonderful small chain of eateries - have been before in Victoria and the newest addition in Kits - both phenomenal 😊

During our wait we were told that the table by the window would be free soon and my mother mentioned to the server that it would be great to have that naturally lit position on our last day to watch and enjoy the city fly by without feeling overwhelmed within the crowded restaurant. We were excited for a wonderful view and a wonderful last meal 😊

However, when we were led in, the server had instead made up a table squashed at the back by the bar area and when politely quizzed on why the change of heart, she coldly said that that table was reserved for larger groups - the people leaving the window table were a 3 and those that came in after were a couple - we were a group of 4...

... This change affected us, particularly my mother who's change in mental wellbeing was apparent 😢

Throughout the service we felt that the servers attitude towards us was offish and this was further displaced due to the couple on the adjacent table constantly complaining about the state of their food. This included a meal replacement which they were still not satisfied with.

That aside, we ordered 2 sweet and 2 savoury dishes which we shared between us. The food here is above par and relitivley good value for both the quality and quantity of food given.

We had the Waffle Board with cinnamon apples, the Fat Elvis Waffle, Salmon Avacado Egg Benny and buffalo chicken egg Benny (forgot actual name) - honestly they were all SOOOO GOOD!! 😁

I travel to Vancouver annually and will definitely come back to the Jam Cafe, but I will probs swerve on going back to the one in downtown due to the service and false promises.