Hometown Pizza — Restaurant in Vancouver

I always give Hometown Pizza great reviews and ask my family and friends to also because Hometown usually deserves it. I always order the same pizza and get what I order with no problem . I order several times a month. I love my pizza lol. All DOUBLE toppings. TONIGHT WAS DIFFERENT!!! I ordered for DELIVERY my usual. The order taker couldn’t get the toppings right, asking me to repeat it several times and forgetting what I had said. Then she asked me if I could PICK UP??? I asked why? I ordered for DELIVERY. She said it would be faster if I PICKED UP , 50 minutes for delivery. Again “ You want to PICK UP??? NO. Waited 1 hour. No problem. Wanted my usual pizza, I could wait. Same woman delivered the pizza. I paid cash, gave a $50. She didn’t have the proper change (was lucky I had the right amount), but I had to go get it.

• She said HURRY, my KIDS are IN the CAR*?!?!? REALLY?? My PIZZA was TOTALLY WRONG!! NO double anything. I paid for double everything, obviously not knowing the pizza was wrong when I paid. Even gave a tip. I TRIED CALLING the restaurant back but got NO answer over and over. I’m guessing the order taker/delivery woman/ working Mom (possible cook) had to take her kids home. Stuff happens. I get that but it shouldn’t affect the customers. I’m EXTREMELY DISAPPOINTED in the service I received tonight from Hometown Pizza.... I will call tomorrow and see what they have to say about this. I hope there’s a reasonable resolution to my issue with Hometown Pizza. I’ll...

The single worst pizza experience I have ever had. We ordered two medium pizzas and upon opening them up they were both under-cooked so badly that we could pull up the dough and it would come up in strings. I have never seen a pizza so thoroughly uncooked before. The people I was with refused to eat the pizza so I called up to see what they would say. The woman on the phone immediately started yelling at me at a fevered pitch like I was a puppy who just peed on the carpet. She said her pizzas were never under-cooked and I could have asked to have it extra cooked if I didn't want it doughy. I told her that it was not even regularly cooked and no-one was willing to eat it. She told me that it was because of the veggies which caused moisture on the dough which didn't explain why the other pizza, devoid of any veggies, was just as bad. When I mentioned this the yelling was taken to new heights. I have not been yelled at like that for a couple decades so I decided whatever was going on in her life was not worth it for me to continue the conversation. I ended up firing up the oven and cooking both pizzas for a full 15 minutes extra. Will never go back. Do...

I would give it more stars if the food actually shows up. I was told 40min which I thought was long already when I'm 5min away drive. It been 1hour. Don't bother showing up because I'm not paying.. So after over an hour and 20min waiting it has finally arrived. When I already called back and said to cancel it 20min ago lol they obviously don't communicate with drivers. I was told driver left 30min ago and arrived 50min later when I live only "4MIN!!!"away wow. Second time calling and I don't remember getting my pizza the last time either. Hard to give it a try when your food doesn't arrive! Only reason I called is because SUPREME PIZZA was not open yet till 12pm. I would rather wait again. Rather than accept the food from hometown. Who know what the driver has been doing with for more than 30min on the road for a 4min destination lol wow OMG how is this place still operates. 10:45 I made the call from hometown. Canceled at 12pm and ordered from SUPREME instead. Its now 12:18 and im very hungry. Thanks hometown for not even offering me...