Jollibee — Restaurant in Vancouver

Edit : further to the reply of the owner, I went back to the restaurant. The supervisor I met was disrespectful and called me a liar saying that the prices were correct when I came. What kind of business treats the customers that way after stealing them? I will never return to that place and will wait for the location at Broadway city hall to open to give another try to Jolibee. Besides, the line up has drastically reduced since the opening, no wonder why... Learn how to do business properly instead of only thinking about making money. I don't recommend it to anyone.

After having heard so much about this place and being a huge fan of fried chicken, I had high expectations and was more than disappointed. Here is my review

: 1/ I went early this morning and almost no line so it was really fast 2/ the peach mango pie is to die for!! I love the crunchiness and the sweet flavor of the generous filling 3/ the staff is very polite and friendly

: 1/ first bad surprise was the price. When I placed my order the price on the menu for the bucket I took (6 PC) was $15.99 and the pie $2.99. When I paid, I didn't pay attention to the price because I was in the middle of texting a friend. When I checked my receipt at home, I saw that I was charged $17.99 for the bucket and $3.49 for the pie ? Dunno where these additional $2.50 came out from... 2/ I was so disappointed by the chicken. It's very fat, I mean the meat itself is fat, I'm not talking about the skin which is greasy as for any fried chicken. I ate the thighs and the chicken is obviously not the quality I expected for the price. 3/ one of the thighs I had was not thoroughly cooked close to the bone. Chicken is not like beef, it has to be well cooked. Again, for that price it's disappointing. 4/ I'm not sure how often the frying oil is renewed but the pieces I had were not fried in a fresh oil, judging by their color, which was pretty dark. 5/ I took the original pieces as the lady told me the spicy ones were really spicy and I cannot eat too spicy. Unfortunately, the chicken was tasteless. My friend shared the same thought. I've been to other places where the original pieces are seasoned but here, don't expect to have lot of taste of you take the original ones.

To sum up, I was very disappointed by the quality and the taste of the chicken, the pies are excellent though. Maybe I didn't come on a good day, I don't know, but I'm not sure...

I love you Sabado! This is one of my favourite childhood memories. Thanks for finally coming to Vancouver. I grew up as a “batang jollibee / jollibee kid” and now that im all grown up i am so excited to share this tradition to my own family. My wife and i ordered a list of our jollibee meals since they still have the order limit. Pay parking available just behind the store by the alley, we paid via hang tag app for 2 hrs at $14.50, thinking there will be a long line up. Was super excited when we arrived at 255pm and the line up wasnt too bad. We left the store at 336pm. Very organized and friendly staff. Once we got inside the store, it feels like im back home in the Philippines seeing all the people inside smiling and happy, chatting and taking photos :) makes me proud too that its not only us Filipinos in the line up, but different ethnicities. Piece of advise, i recommend writing down your order before coming coz once you’re in the tell, you cant add anything else. Was hoping to get a large pineapple juice but too late :( Here is a list of the food we ordered 6 pcs spicy chickenjoy you’re very fiesty! is very tasty and satisfying Burgersteak, my all time favourite, couldnt wait to get home so we dicided to eat it at the parking. the wife and i enjoyed it so much. Peach mango pie, my comfort food i love bringing this to work. I recommed heating it up at 30sec on high if taken our from the chiller :) First time trying banana langka slider, it was ok but my loyalty is with the peach mango pie hehe Yum burger, comes with cheese although we would prefer without it, hopefully soon they would offer just the classic yum burger. I can eat this burger all day. Jolly spaghetti, ur the sweetest among them. The signature sweet filipino style spaghetti, it could be weird for some but i tell you, it can be very addicting :) Palaboc, i still have this in our fridge but i plan to have my first try tomorrow at work :)

To sum it up, my experience at Jollibee vancouver was a blast. I am super happy and on full support to this business.

My suggestions: I wish there is a live streaming of the line up at jollibee. Lol

As advertised, they are hiring for crew members. I wish your crew gets paid higher than $15.75 /...

I recently visited Jollibee at 833 Granville in Vancouver, and overall, my experience was a mix of great and disappointing moments. Walking in, the restaurant looked amazing—clean, bright, and welcoming. I was greeted warmly by the cashier, who was friendly and professional. I ordered a 1pc Chickenjoy + Spaghetti meal with a Pineapple Quencher and a Cheesy Yumburger. The order was prepared promptly, which I appreciated.

Unfortunately, when my meal arrived, it wasn’t what I requested. I had asked specifically for a thigh part instead of the leg, and this preference was even noted on the receipt by the cashier. When I pointed out the mix-up to the Shift Manager, AJ, he responded by insisting that the meal automatically comes with a leg part, disregarding what was clearly written on my receipt. Instead of addressing the issue or offering an apology, AJ turned his back and continued what he was doing, dismissing me without any attempt to make it right. I was taken aback by his attitude, especially since a simple acknowledgment of the mistake could have turned the situation around. His response made me feel like customer care was not his priority, which is surprising given the otherwise enthusiastic and happy crew around him.

On a brighter note, Honey, one of the crew members, went out of her way to check on me while I was eating. She approached my table with a smile, asking about my experience and making sure everything was up to standard. Her kindness and dedication stood out, and she clearly takes pride in providing excellent service. Honey deserves recognition for her professionalism, as she turned my experience around and left me with a positive impression. She’s a true asset to Jollibee and exemplifies what customer service should look like.

I hope AJ can learn from his team members like Honey about the importance of connecting with customers and addressing their concerns. Small gestures make a big difference, and taking responsibility for mistakes is essential in ensuring guests feel valued and are eager to return. Overall, my experience was mixed, but Honey and the rest of the crew truly elevated it with their friendliness...