Pizza Garden Main St. — Restaurant in Vancouver

I always want to try the pizza from Pizza Garden because I see a high rating in google so Today I dropped by at the Main Street branch but received a very bad customer service from a Filipino lady. She is so rude and show me no patience. My mom and I need some time to decide what selection of pizza to order. She stare at me in an unfriendly way like I’m Taking her time to long which make me feel uncomfortable and disrespectful. I asked her if i can order the pop to make a combo , then she yelled back to me and said “ what pop?” Very rudely. After I paid She didn’t hang me the plate and pop after I finished order the food and drink . I needed to lean my body toward the counter to grab the plate and pop by myself. I made the payment by using my credit card , she just left the cashier area and I need to tear the receipt from the machine myself. I thought the store might need to keep the merchant receipt, so I asked if she want to keep the merchant copy , not surprisingly and again she stared at me in an unfriendly way and waving and said no. , showing no patience to communicate Although the pizza taste good , but i feel so uncomfortable and disrespectful from her bad attitude for the whole dine in experience. Usually I will put my empty plate and garbage to the disposable bin after I finish my food . But this time I decided not to do it because of the terrible service I received from this rude Filipino lady. when I am leaving the pizza place , she is mumbling in her mouth and again gave me the rude stare look to me. I understand that this is just a pizza place , and I am not expecting to receive any 5 star customer service from any server in this place . But I don’t expect to get such Terrible dining experience from this lady. So I will NEVER return to this pizza place again . Stay away from This location on...

Horrible customer service. I made an online order and was called straight away to notify me to pick up my order in 30 minutes. I get to the store after 30mins and the lady at counter calls out my order number to the kitchen, and I see all the staff just shrug their shoulders like they have no idea what shes talking about. She tells them to start making my order. So she tells me it will be ready in 7 minutes. Meanwhile the customer next to me is told that her order will be another 5 minutes because they haven't started making her order yet either. 20 minutes later I'm still waiting so I ask where my pizza's are and the girl goes and asks around then finds them in the warming oven. She proceeds to tell me that she didn't know they were ready because she didn't cut them and also because they are so busy. The store wasn't that busy, so I wasn't happy with the service since there were 2 ladies serving and about 4 kitchen staff. Also while I waited I noticed that several people came in asking for their call-in and online orders and the store didn't have any of them ready. This doesn't make any sense, what's the point ordering ahead if they can't even have them ready. The pizzas were OK, nothing to write home about. Straight outta Brooklyn...

Ordered the Calabria and Parma Prosciutto pizzas for delivery through UberEats, since dine in is off due to Covid atm, because of an exuberant recommendation from a friend. Pizza was dry and cold by the time I received it, which I could chalk up to the delivery, but neither of my pizzas were cut even halfway through, let alone all the way through. This was especially inconvenient because I'm ordering takeout due to not being able to cook because of a broken arm. Arugula on the parma prosciutto pizza was going off - had to pick out yellow/yellowing bits, which led me to question if it was wilted from the heat of the box or just wilted in general. Very disappointing experience, especially given my friend's rec and having spent $50 on two pizzas that I had to cut myself with a pair of scissors in my non-dominant hand, pick yellowed arugula up off of, and had to heat up again, one-handed. The tomato sauce and other ingredients were delicious, if sparse, but based off this experience, I would only try their pizza again in-restaurant, so I could send it back if this were to...