Pizza Pizza — Restaurant in Vancouver

My review, is in response to an error with my order. I've read some of the other negative reviews on here, and I think that perhaps I'm being overly picky.

In a nutshell, my pizza was poorly cut. Normally I wouldn't have said anything, but I had specifically asked, for it to be cut into 6 pie cut slices. I guess I could've gone further and said, 6 evenly cut pie slices. But whatever, it don't matter.

The point to my review, is that in today's hustle and bustle, make a fast buck world that we live in, the old adage that, "the customer is always right" seems to no longer exist. For the most part, wherever you go, if you complain, you're met with someone who's willing to fight you, and stand there telling you to your face, that they did nothing wrong, and that we're wrong for thinking it.

Well, I honestly didn't think that I was going to get anywhere when I called the store, well after 2AM tonight. I honestly just wanted to bring the error to someone's attention, so that they could do better, and be better next time around.

What I encountered over the phone, was the most sympathetic, understanding supervisor, that I have ever had the pleasure of doing business with. She helped me to understand the learning curve, as they are in the midst of training new staff. She was patient, and helped to educate me, in the quantity of toppings, and how they are distributed on the pizza.

After all was said and done, she offered to speak with her staff, asked me to send her a photo of my pizza, so that she could show it to her staff, to help train them better moving forward. And then she did the unexpected. She offered me a free pizza, the next time that I came in the store.

I honestly wasn't expecting that. When was the last time, anyone gave you anything for free? So, I got to keep my original pizza that I ordered, and I get to pick up a new one next time I order, FOR FREE.

And I have to say, the pizza that was poorly cut, TASTED AMAZING.

THANK YOU E. for your PATIENCE, and EMPATHY.

Those are RARE QUALITIES to find these days in the retail world, let alone in the retail restaurant industry these days.

E, if your bosses are reading this review, "GIVE THIS GIRL A PROMOTION WITH A RAISE." She DESERVES it. The world would a BETTER PLACE, if there was MORE EMPATHY, and UNDERSTANDING people like her, serving and supporting the industries that they're in. Rather than the quick to judge, right fighting generation, that is always right, and can do no wrong.

So here's what I'm going to suggest, to all the reviewers out there, reading this post.

If you're not happy with the product you ordered, and paid for, then CALL THE STORE UP, and EXPRESS your displeasure, and DO THAT, BEFORE you leave a bad review on their Google account. At least give the stores managers/supervisors a chance to, get in front of it, and the OPPORTUNITY to make things right by you.

And if after all of that, if you're still not satisfied, then by all means, leave your merchant the poor review that they deserve., but at least give them the chance to fix things with you, and hopefully fix things with their staff, and training process, to better improve their end product.

Otherwise, how will anything ever improve, if we don't give people the opportunity to try, and make things right.

Anyway, just think about that next time, before you post a negative review.

Thanks again E.

Hope to meet you in the store one...

I was excited to see them move into the neighborhood n see that they had a vegan pizza with the crust made from cauliflower. It took me awhile to get around to ordering from them, but when I finally did. I felt excited. Now, you need to know that I have a dietary restriction (aside from being vegan) of not being able to eat refined and chemical sweeteners of any kind. As a result, I have built up a low tolerance for sweet things. That cauliflower crust was sweet tasting for my taste buds n I felt disappointed in not being able to eat their pizza. Then they came out just recently with a plant based menu of chyx'n burgers and nuggets. So, I felt emboldened to try the nuggets (I have this policy of trying and ordering vegan options from non traditional fast food places to demo that there's a demand for such items) and yes, IK that it's not fully vegan as it's deep fried in the same oil as the animal meats. I do know what n where I'm ordering from. I was surprised by the flavour profile in that it has a nice black pepper spice taste to it. The nuggets were also wonderfully crunchy and otherwise tasty. Bc of the possible additional sweeteners in the dips, I order the nuggets without the dip as well as no parchment paper liner. Useless for my purposes since I dump the whole cardboard container into my yard waste bin or use it in my compost bin as a liner. Makes it easier to pour out the compost into my yard waste bin. FYI, bc of the recent floodings, they were out of the chyx'n nuggets. I wonder how long it will take for it to be replenished. Thxz Pizza Pizza for the vegan...

Head office called me minutes after my online order is placed to berate me claiming "you ordered 6 pizzas at 1am, confirm this order now"

After telling him I ordered 3 pizzas and said I am reading the app and the email says the same thing, he again said he didn't believe me, so I read out the entire email to him; toppings included. After hearing my order, he admitted there must have been a glitch in his system. Also, this store closes at 3am, so it is not close to closing time.

Exactly 50 minutes to the order; where my order is now free as the driver is not in my lobby or even called to say he has arrived, I receive a call from Pizza Pizza head office again saying the driver is in the lobby, even though he clearly is not as I am in the lobby. 2 minutes later, I see the driver arrive and he buzzes in, he claims he is on time, I disagree and I tell him I am not paying and he leaves with the pizza.

These were by no means complicated pizzas(2 toppings each, 3 med pizzas total), and the store is 4 minutes away. They had 50 minutes, the weather is not a factor even a little, and they still wouldn't give the pizza for free even though they were breaking their own policy. I typically let a minute or 2 go, but after having the customer service rep make me read my entire order confirmation, I was very annoyed. Never ordering again.

Also, the application gives you updates to when the order is being prepared and then on its way for delivery, they didn't update the app to say that the pizzas were on route, just a poor experience all around and now I'm left...