Shilla Korean Restaurant — Restaurant in Vancouver

Myself and my bf have been to place many times. But i think today was the last try.

Today we pre-ordered our food because we were starving. We got there and were having SoonDubu and Sulung-Tang and I found hair in my soup. So I called the waitress (the lady we've seen all the time when we visit the restaurant) quietly and told her that there is hair in my soup. She apologized and asked if I want to have another dish. I said I am ok (because i lost my appetite), she said she will removed the item from the bill and went to the kitchen.

Everything was fine until the owner(cook) of the restaurant came to our table with angry face. She came to our table, looked at me with angry face and said, "you were here not that long ago with your another girl friend and asked the exactly the same thing. I don't know why this thing happens every time you visit." There was no 'Hi', 'excuse me'....

First, I did not know what she was talking about because I always go to the restaurant ONLY with my bf. Never visited the place with my other friends and last time we went there was December 9th (I remember the date because we came back from Cancun on that day). I told her I never visited the restaurant with my girl friend and I've come here only with my bf. However, she kept saying it was a tall girl and she was sure it was me. Of course, myself and my bf explained that she got confused with someone else several times but she wouldn't listen. She recognizes my bf face and she was talking to him (looking at him) most of the times.

After telling her it wasn't me and asking why she thinks I'am the person (because I was tall? she works in the kitchen most of the time so we don't know how can she be SO SURE I am the person) she finally apologized to my bf and me (unwillingly - could see from her face expression and body gesture), kept telling him about the girl and told him she will take a pic of her next time. We were SO upset when we were getting out the restaurant and even the waitress kept saying "So sorry" to us couple of times. She just ruined our Saturday badly... we loved the food but NEVER...

I WILL UPDATE THIS IF CONTACTED BY MANAGEMENT

Before I start this review I would like to start off by saying I am a regular patron of this establishment sometimes going 5 times a week the food here is amazing and the service is very good as well. I’m writing this regarding an issue I had on New Year’s Eve.

I ordered a bunch of food ( hot pot. Yangyeom wings and boneless leg and thigh with five rices (I had 5 people at my house 2 being my wife and I) when I got home from the restaurant I only had 3 rice. I had no where else to go since it being new years everything was closed I couldn’t go buy any rice to make more. I called them and they told me they would give it to me for free next time (here is where the confusion began) I took that as the next meal I eat at that restaurant they would take care of it. I went today and ordered a single dakgalbi with yangyeom wings and ate the food. After eating I thanked one of the men working for making it right and walked out of the restaurant. I was Ran after by one of the female employees and she explained that only the rice would be free. When she walked me back in I felt like a thief everyone was looking at us like we had ran out of the restaurant without paying. I felt so disrespected i told them this and explained that I was inconvenienced heavily on New Year’s Eve and you guys should make it right. I’m writing this to give this establishment the benefit of the doubt because as a businessman myself I understand employees maybe can’t make a decision like this. I’m writing this because I would love to keep visiting this establishment but if I don’t have this situation resolved I will never come back. If the owners read this maybe they can resolve my issue. Having said all this I wish the management and all the staff working merry Christmas and a happy new years. I hope we can come to a conclusion because I really enjoy...

Disappointing Service Despite Being Loyal Customers

My family and I have been loyal customers of this Korean restaurant for a long time, but tonight’s experience left us extremely disappointed and upset, particularly due to the attitude and service of one specific female waitress.

We ordered a large meal, including two tofu hotpots, potato noodles, drinks, and fried chicken. The fried chicken, priced at $28, was incredibly bland—whether eaten with or without the skin. When we raised the issue with the female waitress, she showed no concern, didn’t apologize, and simply asked if we wanted sauce. There was no acknowledgment of our complaint or any effort to address the problem with the kitchen.

To our shock, when we got the bill, we found we were charged $5 for the sauce we ordered only because the chicken was too plain to eat. This felt unfair and frustrating, as the sauce should have been offered as a courtesy to make up for the poor quality of the dish.

When my wife shared her concerns with a male waiter, he was polite, apologized sincerely, and even offered us two free drinks to compensate since he couldn’t remove the charge himself. However, the female waitress—who was standing right next to him—remained silent, failed to acknowledge her poor handling of the situation, and never once apologized for the issue.

As long-time customers, we expected better treatment. The female waitress’s dismissive attitude and lack of accountability made the entire experience feel disrespectful and unprofessional. We left feeling sad and upset by how the situation was handled.

To the management: please train your staff better, especially when it comes to customer complaints. A simple acknowledgment and apology would have gone a long way. Sadly, after tonight’s experience, we may need to reconsider dining here...