Sushi Umi Vancouver — Restaurant in Vancouver

I ordered $76 worth of food and a tip of 11$— a mix of sushi, rice dishes, and appetizers. At first glance, everything seemed fine, though I felt the portions were small for the price.

As we were finishing the karaage chicken, my husband noticed something unusual in the container — a medium-sized bug. Understandably upset, I called the restaurant to report it and requested a full refund.

I spoke with Jun, the owner, who said he could only refund the karaage, not the entire order. When I asked if he could return the money to my card, he refused and told me I’d have to come in person.

So the next day, I made the trip back, bringing the container with the bug. When I arrived, Jun didn’t greet me or apologize. He simply placed $12 cash on the table without a word. No acknowledgment, no apology, no sense of responsibility.

I expressed my frustration and asked again for a full refund, given the situation and the inconvenience of returning to the restaurant. He declined, saying it “wasn’t fair.” I then said ok I’d like 50$ refunded, this includes the cost of the chicken, my 11$ tip I left and some extra for my inconvenience.

After some back-and-forth, he offered $20, which I reluctantly accepted before leaving.

Between the poor handling of a serious issue, lack of accountability, and complete absence of customer care, I cannot recommend this place. Save your time and your money —...

First time ever writing a review in my whole life because this place genuinely deserves it. My family of five stopped by for lunch while waiting for a flight instead of checking out Granville Island and it was absolutely worth it. Service was quick and attentive, the food came out so quick and was both stunning and delicious (we got the party tray, spicy miso ramen, takoyaki, karaage and galbi).

Coming from Manhattan, the food here (both sushi and hot food) were on par with great quality restaurants there, but for a cheaper price. I would’ve taken a picture but my family ate it so fast, I blinked and the food was gone. There are a few Korean food options (such as the galbi) that I was hesitant about at first, only to find out it was on par if not better than my mother’s cooking (we’re a Korean family lol). I’d highly recommend that people take advantage of their lunch specials because lunch really can’t get any...

I ordered through Ubereats and received my Blue Fin Trio order with blood/water still dripping from the raw fish contaminating the sushi rice. I raised the issue to Ubereats and they are not refunding me because they are saying how the item is prepared is determined by individual merchants. I don't have a photo because I took it through the app and it did not saved into my phone. But it was just gross and inedible.

In response: According to ChatGPT: Even though a bit of red purge can be normal, a visibly wet or “bleeding” presentation isn’t typical of well-handled Bluefin sushi, especially when it’s mixed with rice. ----- It wasn't even just on top of the rice, it was more than a few drops. This is not the first time I've ever ordered sushi delivery, and this is the first time this "bleeding" is so visible and made me so skeptical about how the raw fish...