The Hideout Diner — Restaurant in Vancouver

I placed a pick up order today and was quite disappointed. I arrived to pick up the order and waited several minutes before approaching one of the two ladies who were working there. I told her I had placed a pick up order. She then looked past me and acknowldged two ladies who had come in behind me and the three of them engaged in a converation about which wine they may be choosing for lunch and carried on while I continued to wait without any acknowledgment as to my order.

The ladies behind me may have lacked the manners and courtesy to realize that someone was ahead of them, waiting for service, but the server's have no excuse for such rudeness. They should have acknowledged that I was there first, was waiting for my order and that they would take THEIR order after giving me my food and processing my payment.

This was my first time visiting this place and I was left with quite a poor impression. Some advice: we are spoiled for choices in how many amazing food options there are in the lower mainland. So, please consider that when someone is giving you their time and money. It was out of my way to go there, but I made the effort because of the great reviews. To be basically ignored, when I was there first, was very disrespectful. On the server's part and also on the part of the ladies who came in after me.

The chicken souvlaki I ordered was average, the chicken was not very tender and the rice, potatoes were rather unflavourful.

When I called to place my pick up order, a man answered and said "Hi" I had to ask if it was the Hideout Diner I had reached. I would suggest identifying your business name when answering the phone, its a little more...

This place is terrible since new management took over. I work for a business nearby with limited eating options, and have had a number of bad experiences. Most recent, I went there for lunch and ordered a sandwich, fries, and a side of mayo. After waiting in a long line and paying for my food, they brought me out my food and I noticed there was no mayo. When I politely asked about it I was advised there was no mayo on my receipt and I was not going to get any. I told them I ordered it with my food and got a “too bad, so sad” reaction. A moment later the server who took my order handed me the mayo and said I could go, so I walked out. Halfway down the block I heard the kitchen staff call me out of the door and when I turned around they said “sorry, the owner wants you to come back and pay for the mayo”, so I went back (feeling very irritated) and paid the SEVENTY NINE cents I owed them (I put more than that in their tip jar).

I’ve worked in customer service for a long time, and have never heard of being called back in after leaving an establishment, in front of many other customers, to pay for a CONDIMENT that they forgot to add to my bill. It was their mistake in the first place!! Me and my colleagues have been going there for a long time, and I have never complained when they F-ed up my orders. Terrible customer service. I will definitely never go back and discourage anyone from getting food from these people.

By the way, the mayo was the best part of my...

im beyond disappointed in this place, they have recently changed owners, the previous owners and cook weren't the best but atlease they weren't out to rip you off, we work at a local dealer ship close by and have been coming here for awhile, now with new owners and cooks..... i gave them 2 chances, the first time i ordered chicken souvlaki, for 11.25 before tax, they gave 40% less portion size of the food compared to the previous owners and cooks, and the chicken wasn't even cooked, the second time i ordered again, and had explained to them on the phone that i was not happy with the last portion amount for my food, and i ordered chicken souvlaki again and guess what .... they handed me containers the size they give out at the soup kitchen line up or crisis food line..... small size compact portions .... for 11.25? i could have gone to XSITE bar and grill on hastings and ordered the same exact meal with ENORMOUS amounts of food for a cheaper price, and im suppose to support la fourchette ? below average food with rip off prices and rip off portions, no thank you im done with this place, and so are my 40 plus number...