The Italians — Restaurant in Vancouver

I wanted to take my girlfriend out for a nice valentines day dinner. I had made a reservation the day before however upon arriving they told us the indoor area was all booked so we were told to sit in the patio. This made no sense because we made an indoor rservation and there were also plenty of free tables at the time of arrival. How come we were forced to sit outside and everyone after us who also made a reservation got a nice table indoors. Not to mention we were the ONLY people of color at the restaurant and the only ppl sitting on the patio throughout our time there... coincidence by any chance? So at the beginning of the night we agreed to sit at the patio because its downtown van and we know everywhere else would be booked and we thought the patio wouldnt be that bad. But this patio area is a joke. A flimsy plastic sheet is all that separated you from the outside. Cold air was coming in from all the huge gaps and our feet were frozen. The ceiling heater had one setting, which did nothing to make the situation better with all the cold air coming in. I did not expect it to be such an uncomfortable experience.

By far the worst part of the situation is how we were treated. The guy working there had such a rude attitude towards us,you would have thought he'd be nicer and try to mitigate this situation but was still rude.We were told they were busy and nothing could be done. But there was a table free inside the whole time we were there, which was approximately 1hr15mins. When we arrived that table was empty. When we left that table was still empty. No effort was made by the waiter there to move us inside despite us telling him how uncomfortable we were. Even if that table was reserved for later in the day, he could have told us that we would have to leave by a certain time. We would have been ok with that. But we had to eat in the insufferable cold of the patio while a table inside sat empty the whole time.

Bottom line. Food was good but their patio area is a shameless money grab during winter times. There is nothing about that patio appropriate for paying customers and clearly they do not honour their reservation policy. Overall it was a very insulting and...

I went to The Italians with my partner for Valentine's Day. When I made the reservation online it stated a 90-minute time limit, which was fine with us.

Upon our arrival we were seated RIGHT beside another couple despite the restaurant being a little less than half full, and our seats were directly facing them so it was kind of uncomfortable trying to avoid awkward eye contact the entire time. The server immediately told us we needed to leave within 90 minutes to allow for our table to be given to another couple. It felt a bit pushy but okay, no problem, we told him we understood.

We ordered a bottle of wine and appetizers but were again told by the server when the appetizers arrived that we needed to decide on our main dishes quickly. I asked if we could have a few minutes to eat our appetizers first, and he said something to the effect of "time's ticking!" then gave me a look as if I had just majorly inconvenienced him. This was about… 20 minutes into our 90-minute time frame? The appetizers were delicious by the way, we ordered the Bruschetta, Olives and Burrata.

After more reminders about our time remaining, we scarfed down our main dishes quickly because by this point we just felt awkward being there. The pasta was good but a little bit too salty - we got the Tagliatelle al Tartufo and the Spaghetti alla Carbonara. I then asked if it would be helpful for us to move to another table to enjoy some dessert and more wine (keep in mind the restaurant is still about half full) so our specific table could be given to the next couple. Our server then told us the next couple was no longer coming, so we could take our time and relax! We should be so grateful!!!

We did stay and enjoy the TERRIFIC Tiramisu for dessert, but overall the experience left me feeling like we were unwanted here. It was meant to be a nice dinner, not like we were being ushered through the line at Subway. As an aside, they only have one restroom and there was a girl loudly puking inside for quite some time. This wasn’t the BEST ambiance to hear throughout dinner, although that's no fault of the...

SUPERB! This little gem of a restuarant captures the ambience and taste of Italy's finiest cuisine. The food is incredibly delicious (the best Italian cuisine I've ever tasted) AND service is impeccable! I was in over the weekend with a freind. She is Italian and a connoisseur of fine Itialian dining. She is still talking about the amazing the experience. We were blown away by the high attention the server paid to us and all the other tables. He was both professional and a very knowledgable sommelier. The wine pared perfectly! Let me tell you more about our experience. The way they had the patio set up made the experience feel so magical. We also felt very safe because of how much thought they put into following Covid protocols with their plexi glass dividers and masking. When a diner tried to use the washroom without a mask, the server acted swiftly to resolve the situation. He frequently scanned the restuarant to ensure the rules were being followed. Also, everything was clean and well thought out. We both felt very safe there. I must say more about the food! Exquisite! The food is beyond the best! I had the linguine alle vongole and my friend had the rigatoni arrabbiata. They hand make their pasta and buy local, fresh shellfish. The server took the time to explain this to us in detail but there was no need...we could tell! YUM. Also, I don't even like tiramisu' but their tiramisu' is to die for!!! Melts in your mouth! What an incredible dining experience! The Italians has earned accolades for their food, service, and health and safety measures. A...