Tim Hortons — Restaurant in Vancouver

I recently visited the Tim Hortons located at 5896 Fraser Street and wanted to share my experience. Overall, my visit to this particular Tim Hortons was satisfactory, but there were a few aspects that could be improved upon.

Firstly, the location of the Tim Hortons is convenient, especially for those who live or work in the area. It's easily accessible and has ample parking space, which is always a plus. The exterior of the building is clean and well-maintained, giving a welcoming impression.

Upon entering the restaurant, I was greeted by friendly and attentive staff members. The service was efficient, and the employees were helpful in taking my order and answering any questions I had. The interior of the restaurant was clean and well-lit, providing a comfortable atmosphere for customers to dine in.

In terms of the food, Tim Hortons offers a wide variety of menu options, including their popular coffee, donuts, sandwiches, and soups. The quality of the food I ordered was decent, although not exceptional. The coffee was brewed well and had a rich flavor, while the donuts were fresh and tasty. However, I found the sandwiches to be somewhat lacking in flavor and could benefit from more generous fillings.

One area that could be improved upon is the speed of service during peak hours. During busy times, the line can get quite long, resulting in longer wait times for orders. While the staff did their best to keep things moving efficiently, it would be beneficial to have additional employees or a more streamlined system to handle the rush.

Lastly, the seating area could be more comfortable and spacious. The tables and chairs were clean but somewhat cramped, especially during busy periods when finding a seat can be a challenge. Adding more seating or rearranging the current layout could greatly enhance the overall dining experience.

In conclusion, the Tim Hortons at 5896 Fraser Street provides a satisfactory experience with friendly staff, a decent selection of menu items, and a clean environment. However, improvements in terms of speed of service during peak hours and the seating area could elevate the overall customer experience. If you're looking for a convenient spot to grab a quick bite or a cup of coffee, this Tim Hortons is worth...

People place mobile orders in advance because timing matters—many of us are in a rush. But this time, I had a terrible experience. If the staff had at least explained the situation politely, it wouldn’t have made me feel so awful. Now, I honestly don’t feel like ordering from Tim Hortons again.

At 9:12 AM, I placed my breakfast order through the mobile app. The app indicated that the order would be ready by 9:33 AM. However, when I arrived at the store at 9:32 AM, my order hadn’t even been started. I noticed that the order receipt was already placed on the front counter, so I asked the front-line staff about my order. They did not respond. I then went to the drink pick-up area and saw a staff member at the front desk crumple up my receipt forcefully. When he noticed that I had seen this, he quickly unfolded the receipt and turned to say, “Customer is here.” By this point, it was already 9:35 AM. I received my drink and politely asked about the rest of my breakfast, as it should have been ready by now. Shockingly, the staff responded with an unfriendly attitude, showing no sign of apology. Instead, they acted as if it was my fault, telling me they had only just received the order. I explained that I had seen the receipt sitting there for some time, but they insisted the order was received at 9:31 AM. Honestly, I expected them to respond politely and professionally—but they were rude. This delay clearly wasn't the customer’s fault. I also strongly doubt that this was a mobile app issue, because I saw the staff crumple the receipt and then try to cover it up when they realized I had seen them. If they were attempting to fake a later receipt time to hide the delay, that is completely unacceptable. I believe Tim Hortons should investigate this incident thoroughly to determine whether this was a technical issue with the mobile app or whether the staff intentionally manipulated...

I visited the store during my summer trip to Vancouver this year. I made my order (including a flatbread pizza) at the counter around 8 am, and paid $16.99 by scanning my TH app. Shortly after, a lady told me that pizza could not be served during breakfast time, so they issued a partial refund for me. She gave me a refund receipt of $8.39, and asked me to scan my TH app again. I did it and left the store, assuming that it could take a few days to get it deposited to my account as other refunds.

It was not until a week later that I realized the refund still had neither shown up in my TH account nor my credit card linked with the TH app. Since I live far from Vancouver and couldn’t visit the store again, I submitted a request to TH customer services back in Aug. Since then, whenever I do a follow-up on the case, they’ve kept telling me that my request has been brought to the attention of the store managers, and they will contact me to fix it. In reality, no contact has been made up to now. I’ve decided to drop the case, acknowledging my negligence.

Tip for others: If you request a refund, insist on receiving it in cash to avoid...