Chipotle Mexican Grill — Restaurant in Vaughan

I have had a terrible experience from Uber eats. I placed an order on September 23 and I received my meal around 11:45 am for lunch time. I would prefer to give this 0.0 stars however on Google it will only let me put one star .Unfortunately The burrito I received was the most disgusting burrito I’ve ever eaten in my life. Unfortunately, there was a piece of raw gummy, hard cartilage, and bone in my burrito. I almost choked on it, and I immediately threw up five times. I am very positive and I don’t post bad reviews for restaurants, however, this is unacceptable and needs to be seen by many other people. I’m not sure who made this burrito today, but I would advise the manager and all staff to take a look and pay attention to the meat when they are cutting it up and putting it at the prep station. I don’t think this is chicken and I don’t think this is beef. It’s not even meat. It’s bone and cartilage and rubber this rubber thing attached to it.Something like this should never happen. I know from this experience I will not be eating at chipotle ever again.

I also wanted to add a few more notes on the burrito itself. The burrito was not fresh then ingredients that were in there. It was like mush, the rice was very wet and there was no toppings in it. I paid for corn cheese, green salsa, lettuce, Pico de gallo, and it was not to be found. Also, the chips were not fresh full of salt and very stale. Please cook fresh food and make fresh chips for your customers. Please do not give old stale products to your customers because that is a foodborne illness, waiting to rise to the customers that come to your restaurant. I can’t believe this happened and I know that I will be cooking my meals at home from now on.

If there was anything that chipotle could do for me that would be very nice but at this time, I don’t believe that I would be returning back to this restaurant in person or ordering for delivery.

I hope this feedback will make a change and make a better outcome for all persons who eat at this restaurant in the future.

Kind...

I been to Chipotle tuns of times before and had tons of issues with them today. I first tried to order a quesadilla but then two co workers didn’t seem like they know what they were doing and was like going back and fourth with each other then I decided to get a chicken bowl because it would be less harder. Then when I ordered my bowl they barely gave me any topping as I even ask for extra of corn,sour cream,salsa,and cheese and he was stating that he already gave me but he didn’t and I did not want cause a scene but he did not give me extra when I asked and it was the two that were working the line today at night were not good at all and need more training and were not very friendly. I will go back to chipotle just not this one.

Update** I went to Chipotle today again to give it another try and the guy worker that was doing the line and portions the food that was there when I was there between 510pm and after barely gave me anything and when I asked for more of certain items like corn,sour cream,salsa which I belive are free items he barely gave me more then a pinch full and gave me major attitude. You guys either need to train your staff better or fire this guy as he did not even look like he wanted to work there. They should be happy to serve you and if you ask for more or want to pay for more you should give...

I strongly advise against visiting or supporting this establishment. I had a deeply disappointing experience speaking with the individual who identified herself as the manager. She was unprofessional, dismissive, and ultimately ended the call abruptly without justification.

I reached out in a calm and respectful manner to inquire about a refund for my daughter, who was mistakenly charged twice. I was informed that the refund could not be processed unless she physically returned to the location, despite the fact that it is two hours away from our residence. In today’s digital age, it is unacceptable that a simple credit card refund cannot be handled over the phone.

This matter goes beyond the financial aspect; it is about principle. The staff initially dismissed my daughter’s concerns when she presented proof of the double charge and instead told her to contact the bank, effectively shifting responsibility and offering no real assistance. It is unreasonable to expect a minor to navigate such a convoluted process to recover her own funds.

This situation reflects a concerning lack of customer service and accountability. If this issue is not resolved promptly, I will escalate the matter by contacting the company’s head office.

Do better Chipotle and hire...