Really sad that I've had to change my review of this place. I want it to do well, but the food has been hit and miss. I've eaten here occasionally over the past three years, and the quality of the food really fluctuates. Sometimes it's really good, other times it is not.
What really bothers me though is that, with the exception of our first visit, every time we come to eat here, the staff act as though unprepared to serve us, a party of two to six, well within normal hours. Every time, the host/hostess/wait staff will greet us, then crane their neck with furrowed brow, looking around the mostly-deserted restaurant as though straining to find a place for us to sit. Once seated, the service has always been polite, though we have more often had an inexperienced server who made quite a few mistakes than we have had seasoned servers. I know, everyone has to learn, nothing wrong with that, it's just weird that we keep getting served by people who don't know the basics (though always very polite and eager).
The food is no longer worth the price. I would have gladly paid it when they had their old head chef who was WONDERFUL, but now, well I've probably given them their last chance unless I hear from somebody that things have changed.
The new facelift on the outside of the building is quite nice. I hope they get their food quality and staff training sorted out, because I really want this...
   Read moreI've been to many high-end restaurants before and have been happy to pay upwards of 50$ for a meal. In my opinion though , a grill in the middle of a hotel with kids screaming to the left of me and fake plants in every direction is the complete opposite of classy, my expectations were lowered. Then my meal came... as I sat with my companion I looked at my sloppily prepared meal and felt disturbed, a tiny leg of lamb over cooked and with a pathetic helping of the plainest mashed potatoes, in a bowl with a few pieces of steamed vegetables around the rim. The taste was bland. It was my partners meal that really put a bad taste in my mouth fish and chips with Caesar substituted for the fries, two small pieces of fish and an incredibly tiny bowl of salad(small enough to fit in my palm) for a grandiose price of 17.50$, well until she complained about the extra charge of 2.50$ she almost paid for the terrible Caesar substitute. Needless to say our $45 dollars would have been better spent at a fast food restaurant, at least then we would know when we had gotten there that we are paying for crap. I could go on, but I'd rather not waste any more time than I already have in regards to...
   Read moreNot impressed AT ALL!! Right from the get go trying to make a reservation by phone to the food for the Christmas Buffet at $35 a head with an automatic 15% gratuity ( which I don't mind paying if deserved). Daughter called a few weeks ago to make a reservation and was told to call back cause they were busy (who does that???) I called the next day and was told the same thing!! Called an hour later and was told they were busy and that they would call me back. They didnt. Called the next day and the person finally took our reservation but lo and behold when we showed up on the night of there was no record of our reservation ( I had a feeling) Three days to try to make a reservation!! They then tried to shove us at a table away from the buffet area so I asked to speak to the manager but one didnt show up. We finally got a table in the buffet seating area!!! Last time!!!! Our server was fantastic. Agree with the person who commented on the food especially the desserts. Store bought and terrible selection. Turkey, ham and stuffing was delicious everything else mediocre (lots of...
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