Avalon Restaurant — Restaurant in Victoria

I really loved this restaurant, they have good priced food & portions. Right before trying to catch a flight, I was starving and thought I’d check out my “favourite” breakfast spot before I leave town. I walk in and there’s already a food spillage on the floor, then the only other available table was dirty. I sat on the dirty table to order my food. As I was sitting there 2 guest walked in & the server told me to get off my dirty table so someone else can sit there; and told me to sit on the other table with all the dirty “salsa” under the table… I told her she should AT LEAST clean the spillage on the floor so I can sit there. Because the two other guests changed their mind of eating there, the server comes back to me and tells me that she’s refusing my food order (AFTER I ALREADY PAID & TIPPED HER) because they “lost business”. I told her she already has a (clean) safety WHIMIS hazard here and she’s trying to refuse a black woman service? After she confronted me and embarrassed me in front of the everyone in the restaurant, 4 other woman left the restaurant after seeing how I was being treated & apologized to me for being treated that way. That’s definitely the last time I will be eating there. All I wanted was some quick breakfast before my 5 hour flight home! Instead of trying to refuse me food that I paid for, you guys should focus on keeping your restaurant clean for people to sit comfortably in & have enough staff to service customers; instead of being so unprofessional with me. I will not be recommending this place to locals no longer. Thankfully, after making my point I got the food I PAID &...

This was one of my favourite restaraunts to go to for breakfast. Their food is amazing, service was great and I love the owners. Their prices beat any other place in Victoria. I would have said this is the best place to get breakfast in Victoria. Their food is made with love, However last time I came to dine with my boyfriend I was left extremely disappointed and upset with the service. This older woman who just started working there recently is super rude. She overcharged for extra sausage and potatoes when we did not order those. Then when we asked if she could fix her mistake she argued and was very angry and gave attitude. She agreed to refund the mistake but then passed over the machine with 40$ charge on it after we already paid. When we told her we’re not paying for the meal a second time & what we wanted was the refund for the items she overcharged , she gaslit us and said “ well if you already paid then that’s great that’s a good thing”. Not acknowledging that she didn’t know how to use the machine, and just blamed us for her mistake. It was a very strange experience and she was not someone who could be reasoned with. I have never had any problem with this restaurant until this woman started working there. It was an unfair situation and sadly I don’t think we’ll be coming back until she is gone. It sucks because we were regulars and loved this restaurant. If one day I go back and she’s gone, I will update this...

I love this place and can't wait to come back near Christmas time. We originally were going to go to a more "popular on social media" place but the line was crazy long so we came here instead. I can't believe more people don't line up for this place?? The hashbrown potatoes were so so good, my family and I are still talking about the hashbrowns a month later. You have to taste them. The staff were super friendly, the service is fast and the food is GOOD. It's what you would want from a little home-style diner, the atmosphere is cozy with big glass windows to people-watch. I meant to write this review a while back and was looking through the menu tonight planning for my December trip (because this is a must go to place for me now every time I'm in vic) and wanted to make sure I left a fair review considering the brutal review I just read about an oxidized avocado being considered rotten... I feel like standards and expectations should at least be fair... they're a restaurant, not god. Excited to be returning...