KFC — Restaurant in Whitby

Terrible experience when it came to billing. My order total was for $59.76 and my online order that I made charged my bank $64.19 (they actually charged, refunded and charged again). I called the store and they were trying to tell me that my order is $59.76 plus my $4.40 tip. Then I told the girl that my order without the tip is $55.36 then a $4.40 tip brings it to 59.76. They said the online place was responsible, long story short after 3 calls to call centre and 3 to the store they are both saying the other one is responsible. Now I have to go thru my bank to get my money back that they over charged me or hope they KFC will do something. I just called the call centre complaint line and spoke to a very nice person, who is going to get this resolved and me a refund which I will update later when I get a call back from KFC head office. I'm not saying the store is completely wrong nor am I saying the online order people are wrong. I think both sides franchise and online order system need to think about handling practices. I will come back update this review depending on the outcome from all parties involved. I will be talking to the store manager and kfc head office next week. It's only $4.40 which is not much, it's the principle and that fact is how many other people has this happened to where people think oh it's only $5, so to the individual its pocket change BUT to KFC it's millions of $$$ more each year on things like this. Anyhow will be back to update.

On a side note for the store: Even if the store is not responsible for the online ordering process of refunding money (yet to be determined) you would think that for $4.40 that they would just offer you something small like a side or something to keep the CUSTOMER happy , after all the store isn't going to go broke giving you a $5 item that probably only cost them $.50 or so to get.... Keep the customer happy, even if it cost the store a little bit. A happy customer is a returning customer, an unhappy customer is unlikely to...

Stay Away!!! I wish I could give this location zero stars. When I opened my bucket of chicken, I was shocked to find a completely clean bone sitting on top of the other pieces—no idea where it came from. The rest of the chicken was soggy and had little to no seasoning.

When I brought this to the manager’s attention, he seemed irritated and dismissed my concern, saying they were busy. I reminded him that their inability to manage orders properly was not my issue. He offered to replace the chicken, and I accepted. However, when he brought out the new bucket, he handed it to me with a condescending, “Is this good enough?” I looked at it quickly and said it was fine, but I also made it clear that it shouldn’t be an inconvenience for him to provide a quality meal. The chicken looked nothing like whatI I’ve had in the past from KFC.

To make matters worse, the customer before me had also returned their entire order, complaining that the chicken was disgusting, soggy, and looked as if someone had already eaten part of it.

When I got home, I realized I was missing both my popcorn chicken and gravy. I tried calling the store, but no one answered. I wasn’t driving 15 mins back to the store.

What’s really disappointing is that I grew up in Whitby, and my family ordered from this exact location hundreds of times without issue. It’s clear that the current owners have no concern for product quality or customer service.

I will not be returning to...

I don’t understand why 0 stars isn’t an option????? My poutine was soooo friggin soggy and the chicken…… ahhh the chicken was soggy on the bottom as if they just popped yesterday’s chicken in the microwave. Since when has KFC been splitting a chicken breast and back in half and making “two” pieces out of one?????!??? I don’t see them splitting the damn price any!!!!! Since this last time I went to KFC I promised myself never to go back and forget about the buckets mom and dad used to bring home as a kid because CLEARLY times have changed!!!!!! Also why is the chicken all flabby on the bottom sides of it?????? Is that that growth hormone the “farmers” are pumping the poor chickens with?????? KFC is greasy, flabby, and mush….. Mary Browns is so dry it soaks up whatever saliva is in your mouth from the nice smell of the dried chicken, BUT POPEYES(certain locations) is just RIGHT!!!!! And better yet if you’re in Scarborough people check out “ROWDY BIRD”. Rowdy bird is like the old old KFC mixed with Popeyes. You will actually thank me when you try...