Giorgio's Cuccina — Restaurant in Whitehorse

Absolutely disgusting!

I have been to this restaurant many times as a local and have always spoken well of it despite other locals complaining about the service; I take back any kind words I had about this place as tonight's experience was terrible.

Our party of 15 had a reservation for 7 pm (1 week in advance) and then we were informed 2 hours prior to it that they do not have table's available for us and we can try for 8 pm. When we all showed up on time for 8 pm they had no tables ready for us and after 10 minutes of waiting, they made an effort to relocate other clients to make room for our tables that they apparently do not reserve but promise are reserved.

The food tasted okay, it was very salty but cooked well and the service was friendly and professional for the most part. Unfortunately my appetizer arrived way later than the entire table and I began eating it shortly before everyone else received their main courses, despite us having ordered appetizers at the same time. My main course was delayed to the point that I was finishing it just before deserts came out to some people; but I was never asked if I wanted any desert.

After all the issues, you would think that a fine dining restaurant would apologize at least once or make some effort to make their clients feel better but instead they gave us the bill with 18% gratuity pre-applied because we were a larger party. When the waiter came to me for payment I kindly mentioned that I do not agree with the tip amount and wish to adjust it. As if bi-polar, the waiter ignored me and left me with the payment terminal to pay the full amount and did not want to listen to my concerns. He later came back and I explained again that I wish to adjust the tip % and he said he cannot adjust it because it is company policy and he is just an employee.

A few seconds after the manager approached me in a combative manner. To explain this unbelievable experience in short, she did not want to let me speak (but I got my words in at some point), she tried to invalidate my concerns by saying the others may have had a good experience, shrugged off my concerns by blaming the restaurant was busy and with frustration and unprofessionalism, had no intention of hearing complaints and only wanted to argue to get their full payment.If she had taken one second to actually listen to me, she would have known I intended to pay 10% tip instead of 18% but instead she stormed off to later come back with the exact same bill asking me to pay! When I told her this is the same amount still she yelled at an employee and when she came back she threw the god damned payment terminal on my hand and stormed off again (this time she had removed the tip all together)!

To top it all off, after paying, I stopped for 5 seconds to greet an acquaintance on my way out to wish them merry Christmas and the waiter came up to me immediately, put his hand on my shoulder to direct me out and said I need to leave, they are closed.

If you think it takes two to tango, let me assure you, despite the anger building in me, I remained calm and polite. This dance was all...

I generally have enjoyed this place. I went there recently with my kids for a belated father's day dinner and although it was not busy, the very polite server rarely noticed us (we were one of only two tables in her upper area), leaving our glasses empty for much of the night. The costly lobster tail I ordered was like eating tasteless rubber, but I hid my discontent from my kids wanting them to enjoy taking me to dinner. I later emailed about the service and poor quality food, but received no reply. I eventually called and was told by a shift manager that she recalled the owner bringing my email to their attention and it was resolved that, since I did not complain when the server asked "how was everything" when bringing the bill (in front of my kids???), it must not have been very serious, and so apparently no follow up was necessary. So I explained to the shift manager why I did not complain (I was a guest of my kids), and asked for the respect of a call back from a manager. I was assured that would happen, and so I also made a reservation for the visiting Cunsul-General of Taiwan a few days later (assuming I would receive a call). To date, there's been no call and no offer to compensate for a bad yet costly meal. It appears to be a case of ignorance or incompetent customer service (or both). I'll be avoiding this place for...

I don’t often leave a bad review, but. Upon arriving to our reservation at 7:30 we were waiting in the lobby for 35 minutes before getting sat. The table had been sitting empty otherwise. When we were sat it took about 15 minutes for our server to come and drop off waters and plates. She walked away before we could get a drink order in and one of the members of our party had to flag her down to order. We ended up ordering everything all at once because by this time it was 8:30 and we had no drinks or food. The appetizers came out quite quickly but by 9:45 we had still not eaten and we had at least 6 empty drinks piled to the end of the table(pictured below). A member of the table asked to speak to management about the wait for our food and they said ‘yeah it’s ready it’s coming’. When they were setting down our food I had to ask them to actually clear the glasses so they could put the plate down. The manager or supervisor came over and gave us some wine but no apology, no reasoning, nothing. No water refills, no drink refills- super weird. We were really disappointed- a sorry goes a long way with bad service and as a server myself I just don’t think this is justified. The only reason I’m leaving two stars instead of one is because the food tasted good. I won’t...