A&W Canada — Restaurant in Winnipeg

Went to the drive through. Checked the bags as we were leaving the parking lot, took a while as we had food for 5 people.. We noticed we were missing chicken tenders. My partner went in to get the nuggets and had to wait in line for 5 minutes, only to be accused of stealing the food. They gave her more, but clearly stated that she "put them in the bag for sure", as she gave them to my partner. I called in to complain and they refused to give any information as to who to get in touch with. I even used the name that was on the receipt and the person on the phone told me they use fake names. I then had to tell them that I came through the drive thru TODAY at least 3 times. The person on the phone said "I will call you back". When they called back they said they were unable to find my order. I asked how come they couldn't find an order from less than 30 minutes ago. She then asked me if I came yesterday, AGAIN. Needless to say, super shady that they won't provide management information. Will never drop a dime here again. Because I have to be honest, the food was pretty good even though it was cooling off a bit. Seriously though people who customer service, the minimum you can do is offer a call back from someone qualified to handle it, not repeatedly telling a person they have to call back again on their own time to deal with something. Customers shouldn't be having to chase people around after initial contact. Oh yeah, you shouldn't accuse people of...

I lived near to this location & took my 4 year old daughter to it for lunch last may and when I got our burgers she bit into something hard. I pulled open the burgers and basically both looked like the were cooked on a dirty grill. It had bits or hard stuff that didn’t look right, so I approached the staff to inquire the one girl smirked at the other coworker, said something in a different language than turned and looked at me and said it looked OK. Dropped it on the floor. I responded that’s my point exactly. And asked for them to remake it or maybe make us something from the deep fryer up the grill is dirty. They basically told me no and there is nothing I can do if I had a problem I could call the corporate office they refuse to give me a phone number told me to look on Google. We basically spent close to $30 plus the food we had to buy in the store after to eat while we drove home, I was very upset never called corporate because I thought maybe this was a one time thing, but I’m seeing online that other people are having similar experiences. I am very disappointed with this franchise, and I refuse to eat out at any other A&W. They should be careful, especially with competition all up and down an Pembina Highway. Next stop for me has always been Burger King since...

Known A&W for decades and even used them when we motored across the country for holidays. Almost became a "momma bear" hamburger person as that's all we would order. Today however was disappointing to say the least. We went to the 1875 Pembina location here in Winnipeg to order our "momma burgers" and saw the new "beyond meat" burger and remembered seeing information on them. Introduction of this new burger at half price for $3.50. Sounds great so I ordered only one momma burger and one of the new "beyond meat" burger and fries. My bill was $16.01. I had no coupon so I paid full price. That's not the experience I've had on the road with other A&W in western Canada. On sale item, no coupon but the store gave it for the special price. If A&W are trying to promote meat less burgers, you would think there would be no exceptions. But this store would have no consideration if you were not fortunate to have/ find a coupon somewhere....what about travelers to Winnipeg. To top it all off, I didn't even get a receipt in my bag. I don't care about the money, its the way it was presented to me with no alternative just pay the full price! At least the...