Dairy Queen Grill & Chill — Restaurant in Winnipeg

Update!!! If you read below you will see my initial review... this is an edit. The DQ organization has assured me that they will investigate and address the issue and I have received an opportunity to try their product again in the hope's of redemption for their product and service. Thank you DQ for your quick response and remedy. Btw, service has gone up a star to 5 as a result of their due diligence.

Normally a 4 to 5 star experience but sadly today I'd give a zero if it was an option... reason: I found a hair in my deluxe stackburger on bite number 3. I purchased my order via the drive-through and was half way home when I felt the hair connecting my mouth to the sandwich. Gross!!! I was going to do the online survey but alas I didn't receive a receipt with my order (what's up with that). Anyway, past experiences have been very good, unfortunately a hair in a hamburger is quite polarizing. Be aware of what you get from...

I stopped here to pick up a birthday cake on Sept 6 around 2:00pm. The lady behind the counter came to help. After paying for it I left before realizing I needed HB written on it. (Prior staff has usually asked if i would like anything written. This one didn't). When I went back she seemed a little put out when I said I wanted HB Rosemary written on it. Then she said she could only write Happy Birthday but not the entire name. She asked "What do you wanted Rose or Mary written"! What kind of question is that on a birthday cake? I insisted she had the space to write the entire name and she was not happy with me. Eventually she did but she certainly was not pleased with me and it showed in the lack of customer service/attitude she displayed to me. I certainly did NOT appreciate the customer service she displayed. I have never had that from any Dairy Queen location. I should have asked for the manager to...

I had the worst experience ordering a photo cake from this location TWICE. I thought the first time was just a bad day but nope, they managed to mess up another cake. The manager was extremely rude and the day the cake was supposed to be ready for pickup she sent me a photo of it (she was supposed to send a photo a couple days before) and when I said it isn’t the way it was supposed to be she said it’s her day off and she can’t fix it and will give me a refund. She ended up going in to fix it after going back and forth with her because there’s no way I could get another cake done in a day, but said she won’t write happy birthday and my son’s name on it. I ended up having to take the cake to a different location the day after which was on my son’s birthday and a nice young lady wrote it for me. I paid $55.98 for the cake and they literally wouldn’t write on it for me. I wouldn’t recommend going...