Empty Cup — Restaurant in Winnipeg

Stay clear if you have any standard for basic hygiene and cleanliness! I ordered a decaf iced latte for my girlfriend (due to health reasons) and iced mocha for myself both light ice. Both cups filled to the top with ice (which we ignored no big deal) but than the staff member lost track of which drinks were which. Caffeinated coffee was added to the decaf cup, and all the workers were unsure if anyone even used decaf. When they added whip cream to my iced mocha, I asked if it was mine because I requested none. She took the iced mocha to the sink and tried to dump out just the whip cream, but after realizing there was still some in there.. she left the cup inside the dirty sink. Turned around to grab a new cup and remake the drink, than decided she would just empty out the old cup, tap it on the sink and rinse a dirty plastic cup with hot water! (Whole reason we prefer iced is to avoid hot liquids in plastic) Than used the ice scoop with the dirty contaminated cup and began remaking my drink with the dirty cup from the sink. I obviously requested a refund and just left, they claim that’s not what they normally do. If that’s what’s they do when customers are watching, can’t imagine corners they cut...

This used to be my favorite coffee shop. The last two visits were disappointing. Maybe they have new employees or are too busy with orders, but that doesn't excuse the fact that both times the coffee was made wrong. Each time, they forgot to add the ingredients. Cold neapolitano coffee was missing raspberry syrup. I asked light ice but got half a cup full of ice. The second time, I asked for Banana pancakes latte, and it was completely different and less flavorful drink with different texture.

You guys need to slow down and work on each cup individually, not passing it to each other unfinished. You picked a quantity of over quality.I rather wait 5 more minutes, but I'll get a good cup of drink. I pay too much for your mistakes. Almost $7 for a cup of pure disappointment. Fix it, or you'll start...

Great coffee, personable staff, and great service. I’ve been there a few times and here are some of the highlights:

-Their payment machine wasn’t working when I made a large purchase, but they quickly got it sorted out by calling in a staff member and were very accommodating.

-Allowed me to sample a coffee and taught me how to properly taste coffee.

-Very beginner friendly. No worry of being in a pretentious atmosphere.

-Wide selection of coffee beans that have lots of diverse flavours - from dark, full bodied beans to more light and acidic beans.

-Did not pressure me into buying expensive coffee equipment - they certainly care most about customer needs as opposed to making sales.

-Lots of high quality coffee equipment/gear sold (chemexes and timemore...