Previously, we have come to this Kawaii crepe several times and have had great service and food. We genuinely used to consider this restaurant our favourite Kawaii Crepe to go to and one of the best in town.

However, this time, I cannot in good conscience recommend coming here again. When we arrived, there were 3 customers (a pair of girls and a man by himself) ahead of us. I should also note that there were two employees, from what we could tell.

The first thing we noticed was that they had stopped making crepes fresh, rather they were reheating pre-made crepes. This resulted in soggier and colder crepes than normal. I'm not sure whether this was due to the staff not having received sufficient training or a decision by the company to save money, but, whatever the reason, the food quality has been negatively impacted by this as the resulting crepes lacked the crisp exterior and the warmth that we had previously received.

The second problem was that it took FOREVER to get our food. We felt bad for the man ahead of us who waited approximately 45 minutes for his order of 2 drinks. Moreover, there seemed to be an issue in PRIORITIZATION of orders, given that our friend (who had ordered after us) received her drink first, before the man ahead of us received either of the drinks that he had ordered.

Moreover, when our friend received her drinks, there was a lot of miscommunication with regards to whose drink was placed on the counter. The drink was not labeled, therefore we had no idea whose drink it was, only that it did not belong to the man ahead of us. We kept asking "Is this drink A or B?" To which the worker replied with "Yes" two or three times. We finally resolved the issue by one of us simply taking a drink of it to discern the flavour.

Additionally, when we finally did get our food, it was made incorrectly. Despite having repeated twice that we would like bananas on the crepe, we received a crepe with strawberry.

Tl;dr :

1. Non-fresh, lukewarm, slightly soggy crepes with incorrect filling.
2. Apallingly slow service, especially for drinks (we believe due to a lack of training by the company for their employees)
3. A general atmosphere that the company needs to have more staff and better training to ensure that employees feel confident and sufficiently trained to the point where they can carry out orders on their own.