I ordered two strombolis one pepperoni one all meats plus a regular poutine pickup at 6:08. I live just down the street maybe five minutes away When got home the food was cold not warm the poutine so cold gravy was gelled called number got customer service twenty minutes holding and giving information they needed Jane from customer service said had to call store as they can’t find receipt So calling location as number on recipe got customer service again for a guy this time another ten minutes repeating information (which should be on there computer )he informed me that location complaint must go threw customer service No location have local numbers listed . (Why tell me to call location if customer can’t have number )why Jane didn’t tell me that then was transferred to manager after explaining third time Another fifteen minutes my reheated food cold again she said can give me a ten dollar credit ( which I paid over 25.00) but must call customer service before placing order which I assume will be another ten to twenty minute delay and no credit. My advice don’t waste time at pizza pizza better pizza and much better customer service anywhere else. unfortunately the location Made the error but bad customer service they will lose a lot of business which location probably solve the...
Read moreI used to love pizza pizza but then for the last month everything has been going down hill and then on april 10 was when I had enough so... what happened was that I called around 9:45 ~10 pm and the guy who picked up was rude and randomly started raising his voice and kept saying something about how it's halal? Even though I never told him to do anything related to it, and how they couldn't add tandoori chicken because of it or something like that even tho I was paying for it and then I told him that I do this order everytime and idk for some reason he couldn't find anything even though I had this exact order last time... and many more times before that but guess that doesn't matter anymore now does it honestly :/ never ordering from here again... and again this all happened at 10 pm and I honestly didn't have the energy to argue so I cut the call, all i wanted was a normal pizza from a place i used to love but now i honestlywouldn't come back, heck I did the same order with red swan and they did it... so in all honestly I am heavy disappointed in pizza pizza's service recently they haven't been making good pizzas either.... less cheese and even lesser toppings... I wish I could give this review 0 stars...
Read moreWorst service ever, placed an order today on Aug 29 I called at 9:35pm and the girl mentioned it will be deliver in 30-40 mins. After waiting an hour I called 3-4 times to store in order to get an update on the third the guy named (Mandeep)picked the call mentioned it will be deliver in 5 mins since I live close by its just 3-4 mins drive. Even after that I mentioned if they can deliver within 10 mins because I am already waiting from an hour. After 15 mins nobody came to deliver the pizza. No any updates nothing….. I called them again 3 times after 20 mins and this time another guy picked the call and mentioned that (Mandeep) mentioned to cancel your order. I told everything to that guy that I never cancelled the order. There was no apologies nothing , I mean seriously guys… you ruined someone weekend if you can’t keep up with the service close your store rather than ruining...
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