Tim Hortons — Restaurant in Winnipeg

My child has an egg allergy, we requested egg free items that is published on an allergen menu document located on their website. We asked for the food to be handled in a way that would not contaminate our child's food. This was refused, and we were told that everything in the restaurant was contaminated with egg so they would not help us in that way. What we had asked was for the grill to be cleaned in a spot for our child's sausage to be grilled, and to use a seperate bag. This seemed to be an issue as they "don't do that here." I have been to many Tim Hortons locations that accomodate our child's restrictions. We had to leave without food for anyone. I am appalled at this service. I am appalled that they would not take 5 or less minutes to ensure the safety of our baby. This should not be considered a major inconvenience.

When I contacted customer service via Facebook I recieved a prewritten response about peanuts and tree nuts. Which has zero to do with our child's allergy and the way she responds to her allergen. I called the service centre and was told all they can do is send a complaint to the franchise owner but they can't guarantee when I will hear back, just to call back if they don't contact me.

This is absolutely unacceptable. What is the point of offering allergen free foods if your staff won't take the time to handle the food properly? What is the point of a customer service centre if customer service is not achieved? I will be taking this issue further as I find this situation completely...

As the 3 stars say, it's okay. The food is typical Tim Hortons fare and comes out hot. The pandemic required dividers are up and the dispenser for disinfectant is readily accessible. The facility is nice and clean and has placards at the tables that are green and say you can sit there, flip it over and it's red and states to wait until staff clean it. A great idea. Plenty of parking and close to Fermor Avenue with easy access in and out. The order and cashier was prompt and the order was taken as soon as we were in line. This was all the good stuff.

Our order disappeared and ended up going to a person in the drive through. She ended up parking and coming in to correct her order. We weren't taking an order that had gone to another so had to wait for it while the drive through customer finally got her order. Noted that there were no supervisors around but lots of staff. The drive through was very busy as well so mistakes can happen Ultimately we did get our meal, after some gentle prodding. I would certainly go back and give another try when it's...

HAD TO GIVE THIS REVIEW 1 STAR BUT IT DOESN'T EVEN DESERVE THIS!! IF THERE WAS A SPOT FOR 0 THAT IS WHAT I WOULD HAVE PICKED. Can't believe the service here at this location. I'd say the worst by far! The drive thru was extra long. So I decided to go inside and order. When I got inside I waited forever to be served. The line only grew longer. Finally my fiancé said can we please get service here, and to our surprise nobody came. Tims is getting so bad at only serving customers through the drive through. Making this there top priority, that they are completely ignoring the customers inside. So with that being said I was completely frustrated at least have self service tills then. Even though I'm against those too at least then I could have served myself. Then just waited for my order. So I just said this is ridiculous, making the decision to leave. I truly hope this tims goes out of business. Seeing as customers are important on both ends. So in this situation they didn't get my business. I'm so...