Pizza Hut Hong Kong — Restaurant in Hong Kong Island

Visited North point road branch for lunch yesterday. When we were placing our order, the waitress named 阿杏 had unbelievably bad attitude which made me and my family, including an elderly lady in her eighties, really uncomfortable. I asked her to stop being rude to us. She said that is her normal way to speak. She even challenged me if I wanted her to apologize. Wow, that was totally not acceptable to any restaurant with service charge!!! We had to choose to leave. The manager showed up and tried to comfort us before we stepped out. This crazy woman kept arguing with us even the manager could not stop her. My suggestion to pizza hut, this woman called 阿杏 definitely needs much more training on how to serve customers before going back to her...

Pretty sure I got served full sugar Pepsi instead of Pepsi Max/Black, as I thought the extra fizz was due to the lemon and ice in the pitcher. Good thing I’m not diabetic so I didn’t die on the spot, because god my gums were so irritated later on that night and felt a sugar crash.

Besides that, pizza was as normal, pretty good. Bit pricey but that’s probably because I was tired and just wanted 1 pizza and didn’t take advantage of promotions and combos, mind you this took 50 minutes to come, although I...

The service has become extremely slow. Expect to wait more than 30 minutes if you are unlucky and they miss placing your order with the kitchen staff. The staff was poorly trained and did not seem to care that we waited more than 30 minutes. The explanation was that the sauce for a pasta dish was out! For unknown reason, it didn't occur to anyone to inform us of the much longer waiting time for making the sauce from scratch. The explanation just sounded like a lazy excuse for messing...