BEI COFFEE — Restaurant in Sai Kung District

The first thing to state is that I have not ordered a single cup of coffee from this store, and the following are the sole reasons why my family and I left the shop within 5 minutes.

Firstly, there is a strict policy where you are told to read a piece of paper, which states that no phones are allowed inside the shop, and that coffee is only meant to be enjoyed itself. That policy itself I was fine with; I somewhat agree that coffee should be distraction free and enjoyed thoroughly. The catch is, you are immediately met with bleak, blank hospitality. This is also displayed by the fact that the “guidelines” are written on paper and not verbally explained by the staff member. If you are so strict, why not present it nicely and with some hospitality?

Secondly, the price. I get it, they roast the beans for you on the spot and they are all specialty coffees, but $150-200? Really? For one cup? Most cafes/roasters that offer hand drip pour overs cost around $70-100+, which I still believe is expensive (as I have a pour over setup at home) but $200 is really a push, even if they roast it for you.

Thirdly and finally, as I stated earlier, I really want to emphasize how important hospitality is in a cafe, or any store. Drinking coffee is usually meant to be a relaxing activity, while you are immediately met with tension between you and the staff, with their strict nature. In fact, we tried to move the 2-person tables next to each other to ease communication and reduce distance, and within 5 seconds the staff member retaliated rudely.

The only positive is that the place looked amazing and welcoming with a variety of decorations and nice music, yet the staff felt like the opposite. I feel like no matter how delicious or perfect the coffee is, I would still feel unsatisfied for this reason.

TL;DR, clearly overpriced and poor hospitality with a...

The lack of coffee knowledge displayed by the staff was truly disheartening... I had hoped to engage in meaningful conversations about coffee, but my queries were met with blank stares and an overall lack of understanding. It's incredibly disappointing when you are unable to have a discussion about the very thing the establishment claims to specialize in.

Furthermore, the atmosphere and decoration were equally subpar. The ambiance was dull and uninviting, making it difficult to relax and enjoy my cup of coffee. The lack of attention to detail in the decor further added to the negative experience.

Based on my visit, I cannot, in good conscience, recommend this coffee shop to anyone. If you're looking for a place that truly understands coffee and provides a welcoming environment, I suggest looking elsewhere. Save yourself the disappointment and avoid this coffee shop...

Been there for a couple of times, the shop’s philosophy is more of serving coffee than serving ppl. If you are a coffee enthusiast you will get the experience of having a nice cup of coffee. I think most of their coffee beans are dark roasts if my memory serves me right. For those bad reviews about customer service, you guys need to read the shop rules before you enter the shop, seriously, read it before you enter, it’s there for a reason. This is not a shop for desserts, chit chat or other stuff that’s non coffee related. You are a guest who gained permission to enter that space to drink a nice cup of coffee, that’s already a privileged position you are having. Respect is paid to those who equally respects others. The shop may have a lot of rules, but mostly those are just the truth of how ppl think about customers, tbh, they are...