I’ve come to this cafe several times over the years and the coffee is very great, the place is beautiful and the food is pretty good (although if you are looking for 5 star meal, I wouldn’t say this is the place) but I come back because it’s a nice spot and the menu indeed caters to many.

The waitress we had (Sunday 22/5) was extremely rude and unlike any experience I’ve had here. We live in The Hague and we’re looking forward to a nice brunch before an event in Amsterdam. It was a really disappointing morning due to the service.

Maybe they are understaffed but the attitude made it way less enjoyable. It was a pity.

The experience: -She was upset that we had taken water from the pictured jar (no sign saying we couldn’t) then immediately asked if our group of 4 was Dutch or English. [we are half and half] a very weird question.

-After she took our drink order, we asked if we could also order food as we knew quickly what we wanted and her reply was “You didn’t let me finish talking”. I feel like this is a normal question, some servers will give you more time, some ask if you’re ready. We also literally said please and thank you every time. Even though she was rude.

-We had a big order with many paid extras and she didn’t write it down. This is fine if you are indeed able to effectively do so. The waitress repeated the order correctly but when she brought it out it she brought 1 completely different meal. She blamed us, saying she did it correct (she didn’t) instead of taking any initiative. She was rolling her eyes, talking to us like we were in the wrong. Then she said it’s not possible to correct because it’s busy.

We even said we’d still take and pay for it but we still want the originally ordered meal. She still said it’s too busy and she couldn’t guarantee it would come. (It actually came out super fast)

-After getting our meals we had no cutlery and she didn’t mention she was going to get it. We didn’t notice right away but when we did, someone in the party walked up to the desk to ask someone for it. No big deal. I used to work in hospitality and I really don’t mind to go ask for something from anyone around the server stand. She was at the stand and when I asked her for it she said in a really aggressive tone: “If you waited a minute I was coming over”. Naturally, we cannot read her mind, so no, we didn’t know if she noticed ….and I felt I was doing her a favour from making her walk across the room.

• After breakfast we decided to order 2 large cappuccinos for take away (again did not write down) and she brought back 2 small. We asked “are these the large?” She said, no small and dropped the bill on the table.

-The bill was 140€ we asked if we could pay split in 2 and she stormed off. (We didn’t need a new bill?)

It overall was tone, body language and eye rolling that is not really conducive of normal (not even good, but normal) customer service positions. We’re nice people, order a lot and always tip well (especially for Dutch standards where it’s not normal) it was a really unfortunate morning.

I have empathy that maybe she has something personal, but the rudeness was beyond necessary. I hope management can help this individual, I wouldn’t quickly recommend anymore this spot for those looking for a comfortable morning brunch. It was anything but comfortable.