We visited the restaurant to make a reservation in person, 3 days before the actual date. We asked for a specific table outside (we don’t like to sit inside during a summer holiday when the weather is nice) upon recommendation of the staff. The specific table got confirmed and a credit card guarantee was needed to complete the booking. We arrived 2 min before our reservation - only to see to our big disappointment that our table was taken by another couple. The manager Mark quickly came to us, profusely apologizing and offered us a 20% discount - with a table inside. The lady who took our reservation was there too- she just shrugged and did not seem to care much. Mistakes can happen - but such behavior is not the way to go in hospitality.
We got seated inside- and Mark immediately offered us a drink to start with. Then, unfortunately it took 40 min until our appetizers were served. I wanted to order the swordfish from their menu as a main course - and was told it wasn’t available anymore. Our reservation was at 8pm- how can a dish already be gone?
The food: it was fantastic. Beautifully presented and simply very delicious. Highly recommendable. Our server Antonio was very friendly, welcoming and eager to please the customer.
After finishing our appetizer, it took a while for our empty plates to be taken away. I understand each server is in charge of a certain area in a restaurant- but many a times other servers passed by our table empty handed. Not good. Even if it’s not your area, servers should be attentive and take away empty plates when they pass by.
When our dessert was served, I picked up our spoons and to our horror, they were both dirty. They both still had chocolate from previous customers on both sides of the spoon. Absolutely unacceptable. (See pictures)
At the end of our dinner, we had a nice, constructive conversation with Mark. We gave our big compliments to the chef- and to Antonio our server, and shared the problems we had tonight. Mark received them very well, deeply apologized once again, and on top of the discount, our drinks had been taken care of as well.
We wish the restaurant well- as the food was truly excellent - so with fine tuning in the details- it will then deserve 5 stars. (and we personally think the ambience inside would be much nicer when the lights are dimmed as we felt it was too bright)
Thank you Mark for making our evening better which hadn’t...
Read moreI have just checked out of this beautiful boutique hotel. I have traveled all over the world staying in luxury 5 star hotels like the four seasons, aman, etc. This is one of the most charming boutique hotels with the most personalized and attentive service we have ever received. It is tiny, 5 rooms, and family run. The manager, Damir, goes above and beyond for the property and guests. We had a family of 7, and upon check in, and seeing all of us with all of our luggage, ( we just spent a week on a Moorings catamaran seeing the islands), he upgraded us to a 4 story, 3 bedroom apartment that literally was a “palace”, just because he thought we would be more comfortable! This palace was unbelievable, and gorgeous!! The location of the property can’t be beat. It is right in the center of the walled medieval city and old town of Dubrovnik. The restaurant is also the best in the city and one of the best meals we had during our 12 day stay in Croatia. A lot of the restaurants in old town are the same, but their restaurant is much more upscale with better food quality and presentation. The waitstaff are also exceptional. Our server last night, Martin, was amazing! The chef is great and the included breakfast is quite special as the morning service staff were so accommodating and professional and they will make you whatever you want. The manager personally met us at 5 am to assist us getting to the airport for an early flight. We loved our stay here and will never forget how special this property is along with the incredible people who work there. We absolutely loved it and it was a perfect end to our...
Read moreI have just checked out of this beautiful boutique hotel. I have traveled all over the world staying in luxury 5 star hotels like the four seasons, aman, etc. This is one of the most charming boutique hotels with the most personalized and attentive service we have ever received. It is tiny, 5 rooms, and family run. The manager, Damir, goes above and beyond for the property and guests. We had a family of 7, and upon check in, and seeing all of us with all of our luggage, ( we just spent a week on a Moorings catamaran seeing the islands), he upgraded us to a 4 story, 3 bedroom apartment that literally was a “palace”, just because he thought we would be more comfortable! This palace was unbelievable, and gorgeous!! The location of the property can’t be beat. It is right in the center of the walled medieval city and old town of Dubrovnik. The restaurant is also the best in the city and one of the best meals we had during our 12 day stay in Croatia. A lot of the restaurants in old town are the same, but their restaurant is much more upscale with better food quality and presentation. The waitstaff are also exceptional. Our server last night, Martin, was amazing! The chef is great and the included breakfast is quite special as the morning service staff were so accommodating and professional and they will make you whatever you want. The manager personally met us at 5 am to assist us getting to the airport for an early flight. We loved our stay here and will never forget how special this property is along with the incredible people who work there. We absolutely loved it and it was a perfect end to our...
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