I rarely post reviews and only when really necessary.
Extremely disappointing and deceptive experience.
This restaurant has clearly set up their online ordering system (W*lt) in a way that tricks customers into receiving less than what they paid for. I ordered a Large “Merida Enisximeni”, expecting a proper upgraded meal. Instead, I received a portion smaller than a regular, with just meat and bread—no coleslaw, no fries, no salad, and nothing close to what was advertised in their picture.
When I called to report the missing items, the person on the phone bluntly insisted nothing was missing, despite it being obvious that it was not a full meal. They had also already spoken to Wilt’s customer support, falsely claiming everything was prepared as ordered.
To make things worse, the menu on W*lt has been deliberately changed so that unless you manually select every single ingredient (including fries, which should be standard in a Merida), they won’t include them. This feels like a dishonest tactic to cut corners and mislead customers.
In short, I paid for a Large Enisximeni and received meat and bread.
Thanks for the “amazing” experience—definitely not ordering again. NEVER AGAIN.
P.S. The girl from W*lt should also learn some customer...
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