PizzaExpress — Restaurant in Paphos Municipality

Update: I was contacted by a customer service agent by the parent company. I must commend them since they did research the complaint and did apologize and rectify the situation. However, that being said, this does not excuse that the parent company did choose and select the POS that is following an American system of shame tipping. And it still does not excuse the smugness of the employee, insisting that I tip for a Takeaway pizza.

I have been going to Pizza Express for take away on a weekly basis for about a year. Obviously the pizza is good although a little higher price than others but it’s a consistency. And when my kids were here for a month. We would get 3 to 4 pizzas and spend on average €50-€60 each time on take away. However, after last night, 10 September, I will never go back again. When I went to pick up my order and pay by card, I was asked to provide a tip by the smug cashier. When I said, when do they do this he said oh we’ve always asked for tips for Takeaway. I clarified that I have never paid or been asked for a tip for take away and he basically called me a liar. I think it’s a new option that Pizza Express has implemented to siphon more money out of the customers by wanting a tip for a take away order which is Ridiculous. I will be speaking to the management company about it, but I will not be going back to give them money only because of the smug, better than thou attitude of the cashier on...

We were on vacation as a family of three and discovered Pizza Express – and what a find! On our first evening, only two of us wanted to eat, and we had one of the best pizzas ever and incredibly delicious pasta. The service was friendly and attentive, and everything was perfect.

The next day, it was so good that all three of us came back – another fantastic experience! The food was amazing, the service top-notch, and we were completely satisfied.

On our last evening, we went to Pizza Express for the third time because it was truly the best restaurant in town. After another delicious meal, our waitress, I think her name is Mandy, surprised us with two complimentary desserts – just like that, without even asking. It was the highlight of our trip and such a kind and thoughtful gesture.

Thank you to the entire team at Pizza Express for these unforgettable evenings. We’ll definitely be back! Highly...

Probably the best dinner we had in Paphos. Anthony guided us perfectly in choosing both our food and drinks, and we were truly impressed by the whole experience. It felt like we were at a good friend’s restaurant, and we felt extremely welcome. After dining at a nearby restaurant that claimed to be Italian, we thought it would be impossible to find authentic Italian flavors here. However, Pizza Express was a refreshing and delightful surprise. The drinks were exceptional, the starters whetted our appetite even more, and the main dishes—pizza and pasta—were simply delicious. The dessert provided the perfect finishing touch to this amazing meal. The restaurant itself has a unique and cozy atmosphere, and even the music added to the experience. 10/10 – we would recommend it to anyone, and we’ll...