McDonald's Zamalek Branch — Restaurant in Geziret al Zamalik, Jazirat al Zamalik

There is 33% of your reviews from your own customers not happy or disappointed with your customer service hopping to reduce it for the best of your interest as McDonald's......get right........................................................................ ..I have one Ques., how much it will cost to fix the side walk or the asphalt in front of MCD to make it look good little some of being beautiful look ............( Can a shit look good ) It could............................................................................The whole idea to be McDonald's is one thing do you know what it's ,I don't think you know it .........to be a place for burger no one else can match it with all means,we have to give you some examples, respect to your employees which to teach all necessities to be at the business ,how to make the burger the way McDonald's accepted,..........respect all your customers in all means.................................................................this way will be no ......

Deceiving.........Deceiving............Deceiving...............................................................................This store remind me of a dirty trash can in pretty area ,just wondering how they enter it ,this type of store never see like it but in Egypt they should Mcd check your stores to see it if you are up to the minimum standard of Mcd at least once a year visit from the Mcdees USA corporate office ,you are loose .............something good happened out of any review put you on your toes to serve the purpose of it...........Have some respect to your customers at the same time don't Slave your employeeeeeeeeeeeeeeeezzzzzzz.......................I don't see any changes or look better entering your store ,very sad to see it same as trashy & dirty it could be ..........you need someone to donate to you as a business to fix the front.........very silly.....I hope your customers not from...

Dear McDonald’s Customer Service,

I am writing to file a formal complaint regarding my recent visit to your Zamalek branch. Unfortunately, my experience was extremely disappointing due to the following reasons: Several staff members had a loud argument in front of customers, and one of them even used inappropriate religious language in front of my younger siblings. This was completely unprofessional and offensive. I had to wait for more than 15 minutes trying to call the waiter, but no one paid attention. The cashier appeared very nervous and untrained; he did not seem to know the menu contents. After waiting for an hour, my order was prepared incorrectly. I had asked for takeaway, but it was mistakenly placed for dine-in.

This level of service does not reflect McDonald’s international standards, and it was very upsetting for me and my family. I kindly ask you to take immediate action to address this behavior and improve staff training and professionalism in...

Awful. Avoid like the plague.

Cold food. Stale bread. Really slow service. When you complain, staff are unempathetic.

I waited a very long time for a couple of meals. Both meals were the same. Both arrived with dry, hard bread and cold meat. The salad was a bit on the yellow side.

I spoke to the staff who replaced the burgers. One was still cold whilst the other was hot. The lettuce was still yellow.

The dining area upstairs was filthy with tables littered with rubbish from other patrons. Tables were not disinfected unless you asked. A clean restaurant should be a priority.

The whole place was chaotic and poorly managed. It is not a good look for the customers when the manager is yelling and telling off the staff. A good restaurant works as a team with clear, calm...