Brassbell | Jeddah Tower — Hotel in Geziret al Zamalik, Jazirat al Zamalik

Although I dint have a good experience, I would still recommend you to stay here due to its location and comfortability. The property is beautiful and so are the rooms. I loved my room 201A in Zamalek, it was exactly how it looked like in pictures, I loved that they had smart tv and other appliances which makes it perfect for a long stay. I absolutely loved the vibe of the room, the windows, the interior design and architecture. This however is not your typical serviced apartment as it lacks basics of service.

The problems I had which I also discussed with the guest relations on my checkout:

The shower area was not clean although the over all bathroom was neat and clean. I wanted to run water on my feet and as soon as I stepped in it and ran water, I felt a soapy sensation and this was weird as I hadn't applied soap.

The black marble separating the shower area and the toilet had residue on it which I could scrape with my nails. They don't seem to deep clean often.

The bed sheet and the blanket cover, although neat and clean, smelled amazing but had lint on it.

The night before my checkout I spoke to a staff at the reception (which is on the villa next to villa where my room was) that I wanted a late checkout and we agreed that it would be 1pm. Hence I paced my self to checkout at 1pm. at 12pm one of the staff knocked on my door and wanted me to checkout and I explained to him about what I had discussed last night. He told me that he did not receive any such instruction. Fast forward I asked him to give me 30 mins to leave, but he wanted me to leave in 15 which was impossible. I closed the door and he started knocking at my door at 12:15 which made really upset and I told him to comeback at 12:30 as I told him he kept on insisting that he cant give me more time and I told him there is no way I can unpack now and leave and to his disappointment I closed the door and continued packing. He came back at 12:30 knocking and it took me a minute or 2 more to leave and I was really upset when I left, telling them I would leave a nice review on google (which I am). He then quickly called the guest relations and handed me the phone and I explained to GR what happend to which all the GR could do is apologize. I told her about my agreement with their receptionist but seems like the receptionist did not communicate it to anyone or at least he should have communicated with me that "Hey, sorry but we can't do a late checkout because of so and so issue." Communication is KEY!

Now here is the review that I did not communicate to Guest Relations but I hope they read this:

At checkin I dint know where to go, there were no signs where the reception is I had to jog up and down and suddenly a staff member appeared who took my passport's picture and handed me the key.

Sound Insulation is very poor, if you are a light sleeper you'll wakeup easily to morning hustle and bustle.

The place is not service oriented, the staff don't do rounds to clean/tidy your room while your away. Nor is there a way to communicate with them. I'd suggest them sending a whatsapp to the guest on booking confirmation or checkin at least so the guest can communicate with "SOMEONE" and doesn't need to rely on an incompetent receptionists. I dont have to leave my room and look for someone at the reception which is in the next villa when I can call them or communicate while im in my room. This is hospitality 101.

The toilet didn't have a place to hang towels or clothes, also the shower area is divided in a very weird way, such that the water was pouring out from the floor and bouncing off me towards the other side.

No USB-C or A ports in the room.

No email or whats app after the stay, asking me for feedback if any. This google review could have been avoided.

The shower had a bit of malfunction, wanted to switch from the tap to main shower head, the small bit that needs to be pulled up was stuck. Only after switching the water off I was able to pull it up and use the...

The Zamalek neighborhood is the best area to stay in Cairo and Brassbell is the best place to stay! I booked 3 nights and then another 5 nights after our Nile River cruise. I loved that it includes a kitchenette, washer, and drying racks. We used the washer half-way through our stay. I brought laundry detergent sheets and recommend doing the same. The AC was great, bathroom clean, and bed moderately comfy (a bit on the firm side). I've seen reviews about the lack of hot water, but we had PLENTY of hot water. Just make sure the switch on the wall is on and lit red. The switch controls the water heater. The staff is highly professional and welcoming. I saved their WhatsApp number in my phone and communicated upon arrival, departure, and if we had any questions. They responded very quickly. I also appreciated they could accomodate our very late/early arrival, as our flight got in at 4:30am. I booked the night before and also the night of our departure, as our flight departure was 11pm and I wanted us to have a place to chill before we left. This worked out great and was well worth the additional nights. Most importantly, the location was amazing! As an American woman, I felt safe and walked around on my own quite a bit. There's a fine arts college across the street, so there are many young, hip college students in the neighborhood. They also have 24/7 security. So, if you happen to arrive for check-in at night, simply walk to the plaza's center where the hotel is located, and you'll see the security guard seated at a desk in front of the elevator, which takes you to the third floor to check-in. There is an Orange store within walking distance, though not across the street, as the hotel details suggest. Markets, coffee shops, and restaurants are plentiful and within walking distance. I recommend a pistachio latte and almond croissant from Dark Solution, pastries from Simond's, and hawashi and koshary from Zooba! We stayed in two different rooms and our second room faced the street, which can be noisy at night. We preferred having the street view, but if you're looking for a quiet night's sleep, ask for a room that faces the building next door instead...

We originally booked Brassbell near the Marriott, not this one. Thirty minutes before our flight to Cairo, the host messaged us saying that location was closed for maintenance and moved us here to Brassbell Zamalek instead.

We had chosen the Marriott location because we needed to be there daily for a wedding, so being relocated completely defeated the purpose of our booking. The host said it was an upgrade, but in reality, it was smaller and cheaper than what we had paid for.

At arrival, the host gave us chocolates and discounted one night as an apology, which we appreciated. However, the apartment smelled strongly of cigarettes, even with windows open. The bedroom had a column right beside the bed, making it awkward to move around, and the street noise went on past 3–4am. Despite several requests, no hair dryer was provided.

While the staff were polite and tried to make things right, the experience was disappointing and negatively...