Customer service is very poor. The tall light skin waiter with mask wearing today, was so aggressive and disrespectful. I don't want to disturb my friends and keep it with myself. She came to take order and I commented about the seating arrangement at door. She moved her hands with disrespectful manner and refused to take order. I am there to enjoy my lunch with my money. So please give them a proper primary customer service training. Delicious food without smiley face is a trash. Noone is a begger there. The other very kind caring waitress approached us. She is a little bit shorter with teeth gap. I have been a customer in your restaurant for the last 4 years. This will be...
Read moreMy fave go to Italian restaurant when I’m craving homey, Italian meals for a great price. My people and I love to call it the ‘cheap Belvedere’ bc this Kasanchis location is way cheaper than the one that’s close to imperial. There’s always a lot of people, so be mindful of that when you go. There is outside seating but it fills up fast. I love this place and it can’t be said enough. Their consistency is definitely worth noting.
Not pictured but their tiramisu is fantastic!!! I’m not sure if you can get a full cake in this location, but you’re able to order it for birthdays/events in advance at the Belvedere by Imperial Hotel.. do it and as always,...
Read moreWe ordered the lasagna with meat, and the food was quite good. The service, however, was just average; the waiter was neither exceptional nor poor. (The local kids continued came to recommend small stuff). Unfortunately, our experience took a disappointing turn when it came time to pay. Having noticed the logo indicating touchless payment, we assumed Apple Pay would be accepted. When we tried to use it, the cashier rather rudely and loudly demanded a credit card instead. This left a sour note on an otherwise...
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