Colorado Bar & Grill Levi — Restaurant in Tunturi-Lapin seutukunta

We visited Colorado Bar & Grill during our trip to Levi and, unfortunately, had a mixed experience. While a couple of staff members were very helpful when we raised concerns, one staff member appeared uninterested in addressing our issues.

Firstly, the lattes and cappuccinos are made using an automatic bean-to-cup machine (€6) The addition of milk by the machine resulted in drinks that were lukewarm at best. I raised the issue with a staff member, and their colleague kindly made a replacement. Unfortunately, the second latte served in a glass (half a glass full) was also not hot enough, especially given that it was snowing -5°C outside. I didn’t want to make a fuss again since the restaurant was busy, but this was disappointing.

Our starter, a garlic bread with cheese (€10), was another letdown. What arrived was a single small slice of bread cut into two pieces - a portion size that felt like half was missing. Having dined at other Levi restaurants, we’re aware prices are higher in a ski resort, but portion sizes were never an issue elsewhere. This felt like poor value for money. I raised the issue with a staff member, who was dismissive and didn’t bother to come and check the plate, simply saying it’s served as two pieces. I then spoke with the supervisor, who agreed after seeing a photo that the portion size was small. He kindly offered to make another, but since our main courses had arrived, we agreed on a 50% reduction on the item instead.

For mains, we ordered the Mountain Burger (€28). It was served on a wooden block, fitting the American diner theme, but again, there were issues. The pulled pork topping was warm at best, cooling the burger down rather than complementing it. Food should be served piping hot, especially in such cold weather. The use of hot plates may help food hold it's temperature for longsr. The burger itself was cooked medium as requested and was tasty, €3 for a small sauce pot (similar in size to what you’d get at Burger King) felt excessive.

As the restaurant quietened down, our servers were more engaging, and I highlighted the coffee machine issue. They acknowledged this and said they would look into it to avoid similar problems for other customers. They also removed the latte and Americano from the bill, which we appreciated.

The location of this restaurant is ideal - right at the bottom of the Zero Point slopes - and the menu has potential with lots of choice. However, the high prices should reflect value, especially since many customers save for months or years to visit Levi. Charging €10 for a garlic bread starter of that size feels unacceptable and some people may not say anything as do not like to make a fuss. At another nearby restaurant, we paid €12 for a garlic pizza bread that was a miniature pizza size, perfect for a starter portion.

Rest rooms were very clean and fresh and the General atmosphere was OK, this place seems a busy location due to where it is located.

Management needs to review portion sizes and costs to ensure they match the premium prices being charged. Tiny portions like this, especially at such high prices, leave a bad impression. While some staff tried their best to improve our experience, the issues with portion sizes, lukewarm food, and coffee need addressing. This restaurant has potential but isn’t...

Het was wel ok, maar had er meer van verwacht

-- As reply to the reply of the owner (not sure why I posted in dutch in the first place sorry) --

For (future) customers, keep in mind this was in januari 2024, the owner asks for input, so my following points might not be valid anymore.

Note that overall I give it a 7/10, thats not bad! However the remarks I have are:

What I missed in the service / food was: I was surprised when we got the food that there were no sauces (like mayo, or ketchup (or mad sauce :D, but not sure if thats dutch). It was probably stated on the menu, but we didnt realise we had to order or ask for it or something (I assume it was available) and after a long day in a far country, I didnt have the confidence to ask.

The burger I order was exactly as stated on the menu, but I expected some sides, like some lettuce or some cut tomato's, or something fresh like that.

The surrounding was a bit cramped. However Im a tall and big guy, so its hard to fit in default seats, but it felt in the restaurant there were a bit more tables than would comfortably fit.

Thanks for reading and replying to my response, hope I can convince my sister again soon to go to there...

Colorado Bar & Grill Levi is right next to one of the biggest slopes at Levi Ski Resort. The staff took their job seriously and offered great service and a lot of attention even when the whole restaurant had zero seats left. We booked a table for 8, and 2 of us have severe food allergies. We're really grateful that both the staff and the kitchen treated our special diets with knowledge and professionalism. We rarely feel this safe eating a plate of food cooked outside our own kitchen. The food was also the best we've had this far in Levi, and we have been returning to Levi for almost 15 years. We had, amongst other things, the starter prawn and garlic bread, Colorado burger, the grilled chicken, and the grilled steak. The food is on the pricier end, but well worth every cent. I usually add something that could've been better and perhaps we started to melt a little after the first hour of waiting for our food but everyone of us agreed it was definitely worth the...