Glace Room Annecy - Glacier & Crêpe Gaufre Galette - Café & Bubble tea — Restaurant in Annecy

The most wonderful staff and great coffee and ice cream. We were just there this morning with our two kids (aged 1 and 2.5 years old) and all I can say is that I am so grateful for all the staff and the kindness they showed us. I didn’t grab all their names but they were so helpful and empathetic to our small toddler and baby related disaster that happened while we were inside the shop. It’s not everyday you pass people willing to assist you and give extras to make the kids smile. I will definitely go again and again - sincerely I am so touched by how lovely the people who work there were, particularly the woman who I believe owns the shop. They also...

Two names need to be mentioned - Elisa & Neil.

INCREDIBLE service. Really went above and beyond to explain all the options to us (in English, as we were on our honeymoon from Australia). Had the most gentle and kind interaction with them both, as we ate, waited and cleaned up. We originally just wanted breakfast... but we even came back for dessert before our train was taking us out of Annecy.

Can't speak highly enough of the staff, in particular, Elisa & Neil. They also helped us find our way around Annecy. It was more than just a transaction or service, but felt genuine, authentic and real.

Need more...

Malheureusement, notre expérience à la Glace Room à Annecy a été loin d'être rafraîchissante. Accueillis par un jeune serveur dont l'attitude hautaine était aussi glaciale que leurs desserts, nous avons failli partir immédiatement. Cependant, poussés par la curiosité, nous avons décidé de rester, espérant voir s'il y aurait un changement d'attitude. La lenteur du service était comparable à celle d'une tortue, et notre serveur n'a même pas jugé utile de couvrir les cafés commandés, ni de participer à la conversation pour détendre l'atmosphère. Malgré un cadre attrayant, le service désastreux gâche l'expérience. Il semble que l'établissement se repose sur la manne des touristes, incarnant ce stéréotype du service à la française où l'efficacité et la chaleur humaine sont absentes. Un potentiel gâché par un accueil glacial. Unfortunately, our experience at Glace Room in Annecy was anything but refreshing. Greeted by a young server whose haughty demeanor was as icy as their desserts, we nearly left on the spot. However, driven by curiosity, we decided to stay, hoping to witness a change in attitude. The slowness of the service was comparable to that of a tortoise, and our server didn’t even bother to cover the ordered coffees, nor engage in conversation to lighten the mood. Despite an appealing setting, the disastrous service spoils the experience. It seems the establishment relies on the influx of tourists, embodying that stereotype of French service where efficiency and warmth are missing. A potential wasted by a...