Livio

Example of how to spoil pleasant lunch moments with a very bad last mile service experience.

The waiter (young gentleman with a short pony tail) we had for our table service was great, helpful, accommodating us with food explanations in English ( my 3 guests were Korean ), infant chair, quick and professional service, lots of soft humour, Italian expressions. The Livio we love. He should be rewarded.

On the contrary, the first waiter ( senior gentleman in his 60s) from the reception, who drove me to my first table, happened to be a true example of what should not be done with guests in hospitality industry. This is the reason my Service score is 1 star instead of 5. I have booked a table for 2 at 12:15 in the main room. My guest came in on time and asked me and the senior waiter if his wife, his brother in law and his 2 years old daughter could join, even at different table. The waiter showed obviously that he was not pleased by this request and told us it was only possible to accommodate the five of us at a single table, at the entrance, which we immediately agreed upon. We were happy.

At the end of the lunch, after we paid the bill ( and I tipped the young waiter an extra bill of 5 Euros) and on my way out, the senior waiter came back to see me and told me he was hoping next time it will not happen again because he won't be able to accommodate our needs. I was so surprised to hear this comment from him. What kind of service was this, to challenge the guests so abruptly, and to blame them for having dared to ask if a table was available. When I replied to the waiter it was astonishing to treat the guests that way in a restaurant, because they should be able to, at least receive, reply, and maybe decline "walk in" requests like ours, the senior waiter became furious, told me Livio does only manage reservations, that I did not understand, and then he left.

This was the last memory I will keep from my visit to Livio that day, and I think this is not the one the restaurant Customer policy would like me to keep.