Le Grand Quartier — Restaurant in Paris

I am writing this review to caution other guests considering this hotel, as my experience was deeply disappointing and unacceptable. The hotel failed in their basic responsibility of safeguarding items they offered to store, resulting in the loss of irreplaceable goods I went out of my way to purchase.

The main purpose of my trip to Paris was to acquire a selection of specialty butters from La Grande Épicerie to bring back to New York City. I purchased 7 unique butters, carefully selected, shrink-wrapped, and brought back to the hotel. Upon arrival, the hotel offered to store them in their main fridge, as it was more suitable than the one in my room. I entrusted them with these items, expecting professionalism and care.

However, when I went to retrieve my butter before my flight, presenting my valet ticket, I was left waiting for 20 minutes before being informed that there was a “situation” and my butter was missing. The staff casually explained they could refund me if I provided receipts but made no effort to replace the butter or rectify the situation to my satisfaction. This was not about the cost—it was about the irreplaceable nature of these items, and their complete failure to provide a meaningful solution or even a sincere apology.

To make matters worse, they didn’t offer to compensate me in any other way—not a refund for my stay, not a room credit, not even a gesture of goodwill for the inconvenience and the loss of my carefully planned purchase. This was a massive oversight on their part, yet I was treated as if my loss was inconsequential.

I am now returning to New York City without the items I traveled specifically to acquire, solely because this hotel failed to uphold their responsibilities. I urge anyone considering this hotel to think twice, especially if you plan to entrust them with your belongings. Their lack of accountability and basic customer service is appalling, and I will be pursuing further action to seek appropriate...

The first thing you need to know about the hotel is it is located directly across from a police station. That is not the hotel or the police department's fault. My review does not "ding" the hotel for this.||I recommend folks use a white noise machine and/or earplugs to sleep if you happen to face the street (Rue de Nancy). We slept with our windows opened and used a white noise machine and earplugs. For us, it worked perfectly.||We booked a queen-sized bed; the room was very spacious, and plugs on both sides of the bed accommodate your electronics. There is an in-room safe and a small refrigerator to use, along with all the other amenities (hair dryer).||The bathroom was more extensive than expected for a hotel in Paris, with the shower having ample room. The water pressure was excellent, and we had a rain showerhead and a handheld unit.||One note: when you are done using the shower, put the stopper (plug) back into the drain. If not, you may have a bit of a funky odor. We learned this on day two when we thought it was the toilet or garbage outside (wrong on both accounts).||The staff at the hotel was excellent, speaking English very well. I appreciated they let me speak in French as much as possible, even if it wasn't the best.||Regarding the area around the property, you can walk 4 min to Chateau d'eau metro station (Metro 4 from Gare du Nord or Chatelet), and you can stop into many eateries along the way.||We loved our...

We stayed for one night only, thankfully. The hotel design is attractive but cheaply executed. It will age very quickly. Lots of plants in the courtyard look Instagram ready, but cover a multitude of sins. The hallway was pitch black and I ran into the corner once because I couldn't see where I was going. Room was small, but lovely. Bed comfortable and bathroom was great and it was all clean and tidy. Breakfast was included in the price, so down we went the next morning. A basic selection typical of European small hotels, but it was diabolical and inedible. Scrambled eggs were going grey around the edges and had a strange smell. The orange juice tasted like it was a dry powder mixed with water. The bread was tasteless, as were the pastries. Pre-frozen perhaps and defrosted. It all tasted like it was the cheapest available ingredients. We ended up leaving it and eating at a cafe, so it was a waste of money. The next morning, we had a cold shower as there was no hot water. We rang the front desk and they advised they were sending a technician to look at it. But we couldn't wait as we were checking out, so a cold shower on a cool morning it was. Reception asked about our stay at check out - we told them about it the cold shower and they shrugged and apologised in a half apology couldn't care less manner. We said our goodbyes, we won't go back and suggest to other travellers they also...