Le Fantastic — Restaurant in Thonon-les-Bains

Really bad service unfortunately. We arrived 2 families with 5 hungry small children at 13:12. We quickly got a table 13:20ish, and ordered drinks. Then, we waited very long time before we could order our food, even though we initially told the female waiter that we were ready to order our food stragiht away at the same time as we ordered our drinks. However, she said she would return to get our food order, but we waited almost 40 minutes until 14, before we could order our food. And then we waited again. And we waited. We saw all the other tables getting food - also the ones that arrived after us. Around 14:45 we finally manage to reach the same waiter, who obviously gave us a lie and said that there had been a fire in the kitchen, and they haven't been able to prepare the 9 courses we orded. But for some reason they had been able to prepare the food for all the other +50 guests? We asked whether they at least could let us know how long time we should wait now, and she went to investigate. She said that it would take maxinum 15 minutes, and that they would start now. Apparently they would only start now 1 hour and 40 minutes after we arrived. We therefore decided to leave and pay for our drinks. We got no discount as an apologize for our inconveniece with 5 very hungry young children and had to pay full price...

A fuir absolument ! Serveurs juste imbuvables. Équipe mal organisée, pas du tout courtoise! On nous dit patienter 30min dehors en buvant un verre dans l'attente d'une table en intérieur qui n´arrivera jamais malgré des enfants dans la tablée ! On nous laisse sur une table à l'extérieur sous une tempête sans même proposer de plaids pour au moins protéger un minimum les enfants. Obliger d'en prendre sur des tables voisines qui ont pris beaucoup de neige et sont plus des serviettes détrempées que des couvertures. De jolies lumières sont présentes sur les parasols qui servent de protection mais attention, au contraire du voisin ce ne sont pas des chauffages. Pour un restaurant qui sert en extérieur à 1800m d´altitude l´investissement pourrait être intelligent ? Niveau nourriture, des "plats" hors de prix, servis froids et au bout d´une attente infinie malgré le fait qu´on nous dit un service rapide. Après une course pour attraper un serveur et demander 4 crêpes, les crêpes arrivent froides, quasiment pas garnies et servies sur une table non débarrassée des assiettes du plat. Pour le paiement, nous décidons de rentrer pour aller plus vite, mais non ! On nous snob littéralement et encaisse 3 autres personnes avant nous "parce que vous êtes de la region" (merci, nous aussi malheureusement). Au final, obligé de devoir attirer l'attention de la personne en charge de la caisse qui le renvoie la note à son serveur car diviser une note est franchement embêtant. Encore une fois ne pas mettre les pieds dans ce "restaurant" qui ne mérite même pas de proposer ce...

Had several crepes takeaway - very fast and delicious. Today we decided to sit inside and after about 20 mins without service, we actually asked if we could order at the bar and the waiters looked around at each other and one guy said he would take our order after his break and went out for a smoke. Quelle blague. We left and went straight to PizzBurg and had delicious food and fast,...