Very poor don't waste your time here. Look at the mixed reviews.

First you reserve online for the best room so you can see the cooking on the grill and they seat you elsewhere in the corner upstairs. The waitress instead of working smart she is running around like a headless chicken not doing much.

The duck breast leg was uncooked and I was given a bread knife to eat it with. It was sent back to be recooked. Not even a chainsaw could have cut it.

No apology, no free dessert offered and nothing taken off the bill.

Also why are the potato and salad portions that come with the food so huge???

I dare the owner to reply back arguing any of my points. I have photos of the raw duck leg and bread knife and a video of the waitress running around like she is in a 100m race not a top restaurant.

Such a disappointment. The place is an embarrassment to french gastronomy.

This is my reply.

Thank you Stephan for taking the time to reply back with an attempted explanation. Your explanation of why I was not seated in the correct place is still unsatisfactory.

You need to fix your booking method so your valuable customers can't cancel and then rebook the room they want. Maybe a phonecall or an explanation when I first arrived would have been a good idea instead of simply ignoring what table I booked.

Next I ordered the duck medium well done not medium rare. This is a big misinformation of the facts Stephan. Also the method you cook your meats is wrong if you are serving customers uncooked meat. You can't serve a customer a cooked breast and on the same plate give them a rare leg.

Moving on to the waitress. I was very fair. I could have been a lot harsher. I have read the latest comments from other customers about your staff.

Here are a few of your latest reviews.

'Unfortunately, we came away with a bad experience and this was due to the service of the waitress: nonchalance, the impression of disturbing her, not attentive, pulling her face, forgetfulness, etc... It happened that we did not see her for more than half an hour so no more water, no dessert menus... Anyway, I'm very disappointed and I'm not saying everything. It's too bad.'

'However, the service being deplorable (unpleasant waitress, not smiling and urgent...), this bad experience does not make us want to come back.'

'A passive-aggressive waiter and a condescending boss.'

Stephan you need to listen to your customers. We can't all be wrong. Here is another customer who says they can't cut your meat with the butter knives you give us. They also say that your restaurant was once great but this is not the case anymore.

'Unfortunately this restaurant was an institution which has lost its splendor I regret not having given 5 stars during my last visit before covid… In fact today there were 4 of us, we had cassoulet and grilled meats The meats were too young and therefore hard to cut, the accompaniment was good. But the cassoulet? We had doubts about the possibility that it was canned cassoulet... it was very liquid, not greasy, the confit had no taste! The only positive point is the quality sausage inside! But it was particularly disappointing in terms of the wait we had when going to La Braisière!'

I hope you will read these constructive criticisms and take action Stephan. Once your restaurant gets a bad reputation it is game over.

Dear Stephan version 3. I accept your offer of a bottle of wine by the fireplace next time I'm in Toulouse. It will be my great pleasure to educate you on where your fine establishment, chefs and waitress went wrong. Also I have enjoyed reading your good and bad reviews. A highlight was the drunken people you allowed to insult and ruin everyone's evening. We have many fun things to discuss Stephan🙂

Part 4. Stephan when I go to a top restaurant I don't need to review them telling them everything was fantastic. They know and I know they were fabulous. I only leave bad reviews when a restaurant has been terrible so other people don't go there and ruin their night and possibly their holiday. Clearly you have let your standards drop.