Caffè Monelli Berlin — Restaurant in Berlin

This place used to be my favorite authentic Italian coffee place, the Barista used to be so experienced, passionate, and make us Shakerato in Summer. but last week when I ordered an "Iced Latte Macchiato" and got charged for 4.5 euro, in return I got a black coffee with ice cube and the young "Barista" asked if I want to add milk in my suppose-to-be Iced "Latte" Macchiato(???), I explained this is not what I order and the "Barista" argued me about warm milk will melt the ice (???), act as if I never order Iced Latte Macchiato in other places in my life. After he even changed his version and blame to his manager said I ordered an ice coffee. And the staff discussed in front of me in Italian makes me feel I am the one doing wrong. Is not about the money or coffee quality, is the inexperience work skills and not owning their mistake that's really disappointing. I hope they can get better training for their staff...

Although the place has a lot of potential, given it's location and cute furnishing, the service and quality are extremely poor making it a regrettable choice. Each visit we would wait for a very long time to get a cup of coffee, multiple times our order was forgotten, and we had to ask several times to get the table cleaned from the previous guests. The 3 people working at the place are doing their best, but 2 of them are kids that need to wash the dishes, cut cheese and fruits, make coffee and serve the tables... No wonder they...

Waited ages for a coffee and found out that my order was forgotten, no apology. When it was time to pay, we had to wait because only one person knew how to use the register. The place could also do with a good clean (especially the small kid's section in the back!). On the plus side, the coffee was very good and there is lots of...