Larb Koi — Restaurant in Berlin

My mate made a comment on their food on Google Maps. He has never said the food was bad, but the owner seemed to be very pissed and told him to spread the words, so here I am. :)

You might have a great Thai chef, but there can still be people who honestly don't like your food. It'll help your restaurant and your life if you learn to accept it.

For the record, we like spicy food. My mate was only saying the food is very spicy and therefore he could not sense other tastes of the dish. We didn't ask adjusting the flavour and apparently you wouldn't let us to, but it's still very unusual. I've visited Thailand many times and of course you can ask for non-spicy or less spicy food. Also not every Thai person enjoys spicy food.

No worries. We won't visit you again, but it's not because of your authentic Thai food; it's because of your arrogance and lack of manners. Please note that you're playing with fire mentioning our "countrymen" in your comment.

The following is the quote of the owner's comment: "And we do not accept requests to change our flavors and/or spiciness level because we believe we have more experience than you in cooking as our chefs have been in Thai kitchens for more than 20 years.

In every dish that you say is too expensive, do you know that some of the ingredients are imported from Thailand, not the ingredients that can be found in supermarkets in Germany? If you don't know, let me explain here.

As for what you said it's not Thai food, how many times have you been to Thailand and how many years have you lived there? Our chef was born and raised and has worked in hotels in Thailand all his life.

And finally, thank you for trying our service and telling us how bad it is and writing to your fellow countrymen so that I won't have any problems in the future. Thank you very...

👎👎👎👎👎👎👎👎👎👎 My visit to this restaurant was an awful experience from start to finish. I had been eagerly anticipating trying their Thai cuisine, especially since I love spicy food. However, my excitement was completely shattered by the disrespectful staff and their arbitrary rules.

I had made a reservation for 9 pm the day before, and when we arrived, the waitress, a short girl with brown hair and eyeglasses, welcomed us with rudeness. She immediately informed me that I couldn’t order the food I wanted, claiming it was against their rules for first-time customers because it was too spicy. This was both bizarre and disappointing, as I was eager to try their spicier dishes.

What’s particularly frustrating is that no one had informed me of these restrictions when I made the reservation or before we were seated. It would have been much more appropriate if they had communicated these rules in advance to avoid wasting our time.

Beyond this, I later learned that the restaurant also practices discrimination, denying entry to some based on their appearance. This kind of selective behavior is unacceptable and makes the establishment seem unwelcoming and elitist.

In the end, my evening was ruined by the disrespectful staff and their arbitrary rules. I chose to leave the restaurant without dining there and am grateful that I didn’t waste my money on a place with such an unpleasant atmosphere. Thai culture is known for its warmth and hospitality, but unfortunately, this restaurant falls short of those...

Our experience at Larb Koi was incredibly disappointing. The staff's behavior was shockingly rude when we attempted to order a specific dish, thanks to their bewildering "rule" that reserves certain items exclusively for non-first time diners. This arbitrary policy not only confused us but also completely ruined what should have been an enjoyable night.

In addition, the chef kept saying or asking people “spicy yes? “ but I have eaten super spicy and I can attest that they have spicy food but I have eaten 10 times spicier in Thailand and I should be the person to decide what I can eat and not some waiter who doesn’t know me telling me what I can eat because of their rules which I still cannot see on google their menu or in their restaurant. A totally overrated expensive experience.

To make matters worse, their response to negative Google reviews was dripping with condescension and arrogance. They defended their discourteous treatment by suggesting it's the "Thai way," which is a gross misrepresentation of the warm and welcoming hospitality I've experienced during my time in Thailand. Having lived in Thailand, I can affirm that Larb Koi's treatment of customers is a far cry from the genuine Thai hospitality that makes visitors feel appreciated and valued. It might be wise for the owner to take a trip back to Thailand to reacquaint themselves with the true essence of Thai customer service.

In the meantime, I won't be returning...