Restaurant Keyser Soze - Berlin — Restaurant in Berlin

Horrible service with impolite and fraudulent servers! We went there for a drink in the evening, meeting up with friends who were there already. Nobody came to our table and after 25 minutes we had to go to the bar to order. The wine we wanted was 5,50€ but apparently out of stock, so they gave us another one which was 6,90€ but didn‘t bother telling us. The only table service we got was for the last round, which was about an hour after half of the glasses were already empty When paying by card, we were asked if we would like to add a tip. When I said no, because of the things mentioned above, I was asked „not even rounding up?“. When I clarified my issue with the service, the lady commented „next time try McDonalds“. I asked what she meant by it and she said normally they had very fast service as she did not believe me. I repeated that I did not want to add a tip and she gave me a bill. When I finally wanted to pay, she pulled back the bill and said „I think that is not the right table.“ She worked on the computer again and said there were issues because I didn‘t tip and that‘s never happened. The lack of respect and the audacity of that woman were awful. I will not go there again and I would not recommend this place to anybody. -the other friend ordered a tea for 4€, paid with a 5€ bill and the same woman did not return the change and kept it without asking. I am in utter disbelief of how unfriendly, arrogant and impolite the...

Keyser Soze: A Warm Berlin Welcome

Arriving in Berlin on a chilly evening, we were famished and grateful to stumble upon Keyser Soze. This cozy spot immediately welcomed us, and the staff were incredibly helpful, even encouraging my attempts to speak German – a gesture I truly appreciated.

The food was fantastic! The potato soup was a perfect antidote to the cold – echt lecker indeed. The mulled wine was divine, and the sausage with scalloped potatoes provided a comforting and satisfying meal. We were particularly impressed by the variety of potato dishes, each one exceptional.

While the service was generally friendly, we did encounter a couple of instances where the waitstaff could have been more attentive. Their interactions, though likely unintentional, might have been considered brusque in other settings.

Despite these minor service hiccups, Keyser Soze left a positive impression. The warm atmosphere, delicious food, and friendly encouragement of my German language skills made it a memorable start to our...

I had such high expectations for this place given the reviews but the service was a bit of a let down. A lovely member of staff told us to "run" for a table outside that had just vacated as these are in high demand. So we did which only added to the expectations.

Once seated we got our orders taken and then waited for 40 minutes for the food to arrive. No coffees served as they probably know the coffees would be gone when the food arrived. One of the dishes was not what I had ordered so add another 10 minutes for it to arrive.

It was fine overall I guess and maybe we just arrived at the wrong time but there were 2 people who left a table behind us probably because they didn't get served.

I don't like to criticise the service as people work hard but they were under staffed for sure on a Sunday at brunch time.

The food was tasty and what you'd expect from a popular brunch venue but more focus on the...