Restaurant zum Onkel Willi — Restaurant in Cochem

Our hosts recommended this restaurant to us. It was close by, had a good rating, and the photos of the interiors looked charming. We couldn’t have foreseen the terrible service. Now that I think about it, I should have paid more attention to the negative reviews. We entered the restaurant, waited for a waiter to approach, and asked for a table for two. The polite and friendly waiter showed us to our table, handed us the menus, explained the special of the day, and then left so we could decide what to order. Soon, the lady we had seen at the reception came to ask what we’d like to drink. I asked if they had Glühwein. “We drink Glühwein in winter,” she replied disapprovingly. “Okay,” I said, and admitted that despite the large selection of wines on the menu, I wasn’t sure which one to choose, as I know very little about wine. Instead of asking what we planned to order and recommending something to go with it, she remained silent. “I guess we won’t drink, then,” I said, feeling quite awkward. “This is a restaurant. People come here to drink,” she replied - extremely sharply and rudely. I realize now that we should have simply gotten up and left, but at that moment we were so disconcerted and confused that I just ordered a hot chocolate - the first thing I remembered from the drinks menu. I asked whether it would be possible to have it after the meal, to which she again replied disapprovingly, “No, drinks before the meal,” and left. I was at a loss for words in response to such rudeness. Only one other table was occupied, and I kept wondering if they had heard how harshly this lady had spoken to us. It was humiliating. Soon, the waiter came to take our order - potato soup and goulash soup (these dishes had been praised in the reviews). The hot chocolate was fine, but I could barely taste it as my mood was completely ruined. All the good spirits we had entered the restaurant with evaporated, and the entire time we waited for our food, we felt the sting of what had happened. We’d entered with smiles, greeted everyone, and been perfectly polite - yet this lady treated us like a doormat simply because we didn’t want to drink. Now we had only one thing on our minds: to eat quickly, pay, and leave this place where we clearly weren’t welcome. The potato soup was a bit different from the ones I’d tried elsewhere in Germany - I didn’t taste much cream in it. It was still delicious, the spices were well-balanced, and I enjoyed it (as much as one can after such humiliation). The goulash soup was also a success, with generous pieces of meat; my father was pleased with his dish. We asked for the bill, paid, and left - never to return. I should emphasize that the waiter was absolutely professional; I even felt sorry about the small tip we left, but it was the only way to express our dissatisfaction with the lady taking the drink orders. I can confidently say that she was the rudest person my father and I met during our 17-day trip to Germany, and that people with such an attitude should not be working with guests. Restaurants and hotels should welcome people with warmth - not humiliate them. Sometimes it’s not the food or the setting that stays with you, but the way you’re treated. An unpleasant exchange with a server can overshadow an otherwise nice experience.

UPDATE: Thank you for the response. I had mentioned that I wasn’t sure which wine to choose, yet no suggestion was offered. While ordering a drink may be customary, it is by no means mandatory. Politeness and genuine hospitality, however, should be. There is no way I would return to a place where my senior father and I were treated with such unwarranted discourtesy. Initially, I gave one star for the good food and one for the waiter’s professionalism. But now I have to reduce it to one. Restaurant “Zum Onkel Willi”...

Our hosts recommended this restaurant to us. It was close by, had a good rating, and the photos of the interiors looked charming. We couldn’t have foreseen the terrible service. Now that I think about it, I should have paid more attention to the negative reviews.|We entered the restaurant, waited for a waiter to approach, and asked for a table for two. The polite and friendly waiter showed us to our table, handed us the menus, explained the special of the day, and then left so we could decide what to order.|Soon, the lady we had seen at the reception came to ask what we’d like to drink. I asked if they had Glühwein. “We drink Glühwein in winter,” she replied disapprovingly. “Okay,” I said, and admitted that despite the large selection of wines on the menu, I wasn’t sure which one to choose, as I know very little about wine. Instead of asking what we planned to order and recommending something to go with it, she remained silent. “I guess we won’t drink, then,” I said, feeling quite awkward. “This is a restaurant. People come here to drink,” she replied - extremely sharply and rudely.|I realize now that we should have simply gotten up and left, but at that moment we were so disconcerted and confused that I just ordered a hot chocolate - the first thing I remembered from the drinks menu. I asked whether it would be possible to have it after the meal, to which she again replied disapprovingly, “No, drinks before the meal,” and left. I was at a loss for words in response to such rudeness.|Only one other table was occupied, and I kept wondering if they had heard how harshly this lady had spoken to us. It was humiliating.|Soon, the waiter came to take our order - potato soup and goulash soup (these dishes had been praised in the reviews).|The hot chocolate was fine, but I could barely taste it as my mood was completely ruined. All the good spirits we had entered the restaurant with evaporated, and the entire time we waited for our food, we felt the sting of what had happened. We’d entered with smiles, greeted everyone, and been perfectly polite - yet this lady treated us like a doormat simply because we didn’t want to drink.|Now we had only one thing on our minds: to eat quickly, pay, and leave this place where we clearly weren’t welcome.|The potato soup was a bit different from the ones I’d tried elsewhere in Germany - I didn’t taste much cream in it. It was still delicious, the spices were well-balanced, and I enjoyed it (as much as one can after such humiliation). The goulash soup was also a success, with generous pieces of meat; my father was pleased with his dish.|We asked for the bill, paid, and left - never to return. I should emphasize that the waiter was absolutely professional; I even felt sorry about the small tip we left, but it was the only way to express our dissatisfaction with the lady taking the drink orders.|I can confidently say that she was the rudest person my father and I met during our 17-day trip to Germany, and that people with such an attitude should not be working with guests. Restaurants and hotels should welcome people with warmth - not humiliate them.|Sometimes it’s not the food or the setting that stays with you, but the way you’re treated. An unpleasant exchange with a server can overshadow an otherwise nice experience.|I wanted to give one star for the good food and one for the waiter's professionalism, but that would make the experience just "Poor", while it was "Terrible". Restaurant "Zum Onkel Willi" deserves no more. |I would strongly recommend the management to pay closer attention to staff training, especially regarding customer communication. Even a single unpleasant interaction can overshadow the efforts of the rest of the team and leave guests with a negative impression of the entire...

I visited the restaurant with my family and we ordered the duck, the grill plate and the pork medallions. It took about half an hour for the food to arrive and even though there were only 8 tables, there was only 1 waitress (very friendly btw) to serve such an extensive menu. My duck came with broccoli, rice and orange-pepper sauce, all of which were made with massive amounts of salt, making me feel very ill. After telling the waitress my she took my plate back into the kitchen...10 minutes later my food came out again, the 3 pieces of duck breast reheated and tough, the sauce finally had a flavour (no trace of orange though....) but the broccoli was now full of water (great because I still felt ill from the first round) and the rice = pure salt AGAIN (even more than the last try) and with a crunch to it. I let the waitress know, who tried some, almost gagged and went to tell the kitchen. The medallions had 3 different sauces that were not anything special, but the grill plate, although underseasoned (LOL) was lovely. As compensation we received two glasses of tap water and one small horrible bitter cappuccino. What an absolute waste of time and money (it is relatively expensive for what it is). My tips for the restaurant owners: Review your menu -- it is too long for the amount of people who come in, with too many mediocre dishes being served. Taste your dishes before sending them out Please fire the chef who tried to kill me with salt.... he obviously does not know how to cook.

I would like to point out that it was not the waitresses fault, it is a difficult thing when the chefs can't do their job properly, but she handled it alright and was...