Chum Chay — Restaurant in Cologne

Food- 5 out of 5 stars. Amazing food but here are the reasons why I’m giving them only 3 stars.

We came an hour after it’s opening and the restaurant is full. Great sign to see and we were willing to wait with only a group of 2 in front of us. We waited for 30 mins outside and in that time, over 15 people, 6 different groups of people came out and we were all super confused as to why we weren’t getting seated. After the group in front kept asking, we finally got through and in.

Once we got in, they sat us with 2 other groups in a communal table…this is covid time…there were other tables free, making all of us feeling super comfortable rubbing elbows to elbows. We kept our masks on because we were that uncomfortably close to the group next to us.

The food was great and came quickly but once we were ready to pay, it took 4 different waves and asks. The server even nodded at us, signaling he sees us asking for help and then went back to the counter to have his drinks and chilled 🧐 20 minutes later, finally able to pay and leave.

Food is 5 but service is a sad 1. Unfortunately, will not be returning and if I do, will only be...

It's a very good vegetarian vietnamese restaurant, always fullof people and if you don't come early enough you have to wait to find a place...or you can make a reservation before to be sure not wait too long. I can really understand why this one is so popular because the food is just wow ! Everything is so delicious!!!! I didn't know that vegetarian food could be so good and that you could eat so much different things. BUT I cannot put 5 stars because I told them I have basil allergy and there was basil in one of my summer-roll and I only undestand it after 2 or 3 bites so it was too late because I ate it. Now I have to take medecine and I am stuck in the toilets with estomac ache...not because of the food freshness which was perfect I guess but because of my allergy to basil. So, just if one of the personnel is reading this review, please make sure 100% that what the client told you had been executed in the kitchen. I hope I will survive the night...and the days afters so that I could go back to this restaurant again and eat and try different food but telling them again and again that I am...

Decided to go to the place based on the reviews and because it had an outdoor seating, but it was anything but good service. It was a pretty hot day and we asked if the table that was empty is available. After waiting for quite some time we were told we can't be seated there, but on another shared table. The 3 of us did not have a problem with that until we say that the offered space could barely fit 2 people and asked for another option. We were told we can only sit inside which we agreed on. After waiting for more than 10 min for someone to take the order, we saw 2 groups that were seated outside leaving and we asked if we can move outside. As soon as we asked this we were yelled at that!!! The waiter said you had the option to sit outside, and you didn't want to so now you can't move tables and then left. After the shock of being yelled at passed, and no one taking the order we decided to leave. I can't comment on the food, but the service is something I've never experienced anywhere else! I definitely will not attempt to go back, or advise...