Shanghai Küche — Restaurant in Cologne

I would like to give zero star if I could, this was the worst experience I have ever had in Chinese restaurants👎At first we only order a soup 8.8 Euro and Shengjian Bao 6.9 Euro, the middle age female staff who served us seemed not happy that we didn't order drinks. Then we asked how long it will take to get the food ready, because our train will leave in an hour, she was very impatient saying "we've got so many food to prepare, are you sure you want to order?" We said that's fine, we can wait. After that, we asked if we can pay by card, we didn't have enough cash for the food( I've only got 10 Euro, she said very loudly that " don't you even have this little money?" That was so embarrassing!!! Guests nearby didn't know what happened because she was speaking Chinese. She was kinda force us pay by cash. When the soup was ready, we found a hair in the soup!!! That was disgusting!!! We told the staff about that but she said" I didn't see anything." But we insisted to return the soup, she came back later saying " i've talked to the cheif, that wasn't a hair, that was a corn silk." Both my boyfriend and me were shocked, at least we can tell the difference between hair and corn silk!!! Finally, we finished the 6.9 Euro Shengjian Bao, and pay it by cash. This was really a terrible experience, I have never put this kind of review on Google, but this time I...

Shocked at the blatant racist attitude the female waitress is having. First she shushes me away from a table which was (really not obviously!) reserved for others, like I am a dog. Then she tells me to "Go out! Look!", when I asked her about the midday menue, AGAIN like I am a homeless person asking for free food. It was ridicoulus the way she treated me. Then, when the food that I ordered was ready, she brang it to my table asking me (in very poorly understandable german) If "I could eat even with chopsticks." Every bit by it's own would've been okay to not take it personally, but after a chinese person walks in, taking the "reserved" place without asking, allthewhile she hastily moves over to remove the poorly placed "reserved" marker. As if it is no matter anymore, that this place is reserved, I snapped. I spoke to my table neighbours, asking if this is the normal way. They said I shouldn't take it personally, but also said the waitress is really special and her bad german might account for the seemingly arrogant and rude way. She could hear me ranting and looked our way as I was clearly pointing her way. So weird to see that this is the moment where she suddenly could ask me if I needed anything else.... all in all a terrible experience from the moment I walked in. Food might be nice and traditional, but i would take any other place in Cologne...

A weird place I would say! When came in, the lady at the bar just stood there, not talking to any customer, not serving dishes or drinks, not leading new customers to their tables…

It took longer for them to bring ur dishes than other restaurants normally.

The spicy beef dish I ordered looked so different from the picture in the menu. The beef they gave to me was like a dark soy sauce beef!

And I found hair in my chicken as well.

Oh, and they allow white customers to pay by card, but if you are Chinese, they will ask you to pay by cash. We all know what this is about, don’t we?

Overall, terrible experience.

Update on 20/11/2023 after the merchant’s reply: I have added their reply to my review as the last picture. They clearly know what they are doing is both unethical and illegal. I never asked to pay with WeChat as I don’t have any money in WeChat. Nor did the Chinese customer sitting in the same area as me in the restaurant that night either. What happened was, after taking orders, the waitress came to us and asked us if we can pay by cash without saying anything! And she didn’t ask this to the white couple who was sitting between us. Instead, when that white coupe asked for the bill, the waitress brought card machine together with their bill to their table. Shanghai...