Pepella — Restaurant in Dusseldorf

Well. I recently visited this Georgian restaurant. The food was delicious, but unfortunately the service left a very negative impression.

We had reserved a table for 8:00 pm but arrived around 8:30pm after walking from the city center. The restaurant was completely empty, yet the waitress reproached us for being late. She only spoke German and did not make any effort to communicate in English, which made it very difficult for us to understand the menu or ask for recommendations, especially for vegetarian options. When we tried to order one dish, she responded, “I don’t know if we still have it” and only after we insisted did she check, eventually telling us it was unavailable.

The menu was only in German and Georgian, which made it challenging to navigate. When we later asked for a dry red wine, instead of assisting us, the same waitress sent over another staff member who spoke Russian to explain that the wine was not available. It felt as if she simply did not want to deal with us.

At the end, when we had already paid and were still finishing our food, she came up and said only one word — “plates” — which felt rather rude and unwelcoming.

To be clear: I truly enjoyed the food, but the service made me feel unwelcome. Unfortunately, despite the cuisine being very good, I would not return because of the way we...

It was our first and last time here. This restaurant is so badly organized and not worth the visit. We arrived with 6 persons and were really looking forward to trying the khinkali. It was already written on the menu that it takes 30 minutes to prepare. But what we got was the meat plates first after waiting for already one hour, and then 20 minutes later the Khinkali. We also received a plate we did not order. After asking the staff about when the Khinkali would arrive and also informed them about the wrong plate, they did not seem to understand or care. They just nodded very fast.The ambiance was very stressed and one of the waiters even ignored me the first time I waived. It was clear they had no control, but I don't understand why because the restaurant is quite small and they were with 3 persons. It was very disappointing because they did not even take the effort to ask a coworker who knew English or German. My mom is a Russian speaker so she told them again in Russian. They finally understood and took back the wrong plate. No apology and no reaction. After the Khinkali arrived after 20 min, we did not even receive an apology for the delay. The Khinkali is really not that great. The rest of the food was actually very tasty. Because of the bad service, I would not recommend or visit this...

To be honest I was very disappointed. I ordered 4 khinkali (which is so expensive for me who came from Georgia(10€ for 4 khinkali)) and waited 40 minutes, when they arrived 1 of them was empty inside and other one was with cheese(meanwhile I ordered all with meat). So I thought okay let me eat something else, so I took lobio. Probably they were warming it in the microwave because one side of the pot was hot(30%) and another was super cold(70%), so when you mix it, it’s cold. After that I started having problems with my stomach. At the end I had to wait for another 30 minutes for khinkali but I had no time so I left without waiting. Overall, I was disappointed with the food and service.

P.S. recently I received an email from Google team saying that the owner reported my review stating that I’ve never visited the restaurant and all my words are lie. But it’s not a problem because I have all the proofs. Good luck!

Answer to your reply: 1.Do I need to show you my Georgian passport and place of my birth? Which I can. 2.After waiting 30-40 for a 4 khinkali I’m AT LEAST expecting to see them on my table, and not the empty khinkali without...