Isoletta PMP | Europaviertel — Restaurant in Frankfurt

This review is based on two visits to this establishment. Firstly, I have to say that the food was simply wonderful! The food is the reason we returned a second time. The restaurant is really lovely, with a nicely screened outdoor area. We chose to sit inside both times,because we hate smoking. The first time, there were only three other people inside,and the second, we were the only ones indoors, and there were very few on the terrace on both occasions. But why is such a lovely restaurant so empty? Well, perhaps it is because they have no coffee? (We were willing to accept their coffee machine had broken the first time we were there, but to hear the same excuse three days later??) And then, there is the fact they have NO ice cream?? Again, once may be acceptable - but twice? Directly across the road from the restaurant is a Penny Market, where they could have bought both coffee and ice cream.Certainly, these would not have been of the standard expected from the establishment, but they would have been FAR preferrable to having neither available to guests. (After leaving early and in disgust the second night, we walked barely five minutes down the road and had coffee and ice cream at an American themed bar/restaurant on the other side of the road) On our second visit, we were the only people sitting inside.The waiter actually remembered the drinks we had ordered three days before, which is commendable - However, we then waited AGES for him to re-appear to take our order. After our dinner, I had to then actually seek him out to order drinks. Then, when I ordered Tiramisu (one of only two desserts available,and the dessert I

d enjoyed on our first visit),I was served something which comprised of some wafers and a Tiramisu sauce- NOT a Tiramisu! Again,after being finally served this sham dessert, the waiter became invisible. We grew increasingly frustrated and decided enough was enough and went up to the bar to pay. Neither of the waiters was visible.The girl at the desk had to go through a door behind her to verify the bill with, we presumed, the invisible waiter.When I told her we were not adding a tip, she (clearly reluctantly) asked why we weren

t happy. We told her that having no coffee,no ice cream, and no proper Tiramisu meant they were NOT an authentic Italian restaurant,and that the service had been pathetic. It is, genuinely,very rare for me to post a negative review of a Restaurant. But this establishment was SO dissappointing and unprofessional that myself and my girlfriend felt strongly enough to post a detailed review of our experience. Wed rate the food 10/10,no hesitation - Wed rate the restaurant itself 10/10, no hesitation....But a restaurant with no coffee and no ice cream??.... 1/10 .. and the service,particularly the second night....also 1/10......................... This is a lovely place, with wonderful food - It should be packed every night....Whoever owns this place should be,seriously, looking into why it isn`t.......... If he/she wants our opinion as to why that is - feel free to contact us for a more detailed...

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Careful!!! They will charge you other prices than written on the menu and are unwilling to print you a copy of the receipt!

For all our dinner items (except for the drinks) they charged us an about 10% higher price than written on the menu. When I asked for a copy of the receipt the waiter told me to just take a picture of his screen in a rude way to make sure "he calculated correctly".

Other than that, the waiter was very rude and unattentive from the very beginning on. He simply pointed to our table with his finger instead seating us there (after we waited by the entrance for around 10 minutes to even by greeted by anyone!). After sitting down it took another 45 minutes until someone took our order - until then we have not even been asked if we wanted something to drink.

The food: The pinsa was very blend and didn't taste well. The truffel pasta had two very thin slices of truffel on it and mostly tasted like parmesan cheese instead of truffel. The bruschetta consisted of old bread that was already very hard and pre-cut tomatoes that seemed to have been sitting there for at least half a day.

We will definitely not return to this restaurant besides the bad food, the wrong prices and the even worse service, my partner felt ill after...

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The quality of the dishes is outstanding, with each plate showcasing fresh ingredients and authentic Italian flavors. The portions are generous, ensuring you leave satisfied, yet eager to return.

The service was equally commendable. The staff was attentive, friendly, and knowledgeable about the menu, adding to the overall pleasant dining experience. The restaurant itself boasts a warm and inviting atmosphere, making it perfect for both a casual meal or a special occasion.

What truly sets Isoletta PMP apart is the excellent value for money. Considering the high quality of the food, the portion sizes, and the attentive service, the prices are very reasonable. It’s a great spot for anyone looking to enjoy authentic Italian cuisine in Frankfurt without breaking the bank.

I highly recommend Isoletta PMP Europaviertel for anyone in search of a true Italian dining experience in Frankfurt. You won’t be...

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