Nori Kids Center — Local services in Frankfurt

I have been a frequent visitor to Nori Park for months and have often recommended it to friends. Many of them have visited the park based on my positive experiences, and my daughter has always felt comfortable here. I have never left her unsupervised; I’ve always stayed with her during our visits. However, during my most recent visit, I encountered an issue that left me extremely disappointed.

Despite being a regular customer, I was treated very rudely when we exceeded the four-hour stay limit. The way the staff approached us was unprofessional and disrespectful. We were told in a commanding tone that we had to leave within 20 minutes, even though the four hours were not yet up. This was especially frustrating given that there is no mention in the terms and conditions, on the website, or in the brochure that we are required to leave after four hours or pay a new entry fee.

We were a group of four mothers with eight children, all of whom had eaten, drank, and enjoyed snacks, and we adults also ordered coffee multiple times. We had significantly contributed to the park’s business that day, yet we were made to feel unwelcome.

The way the staff handled the situation was simply unacceptable. I have always had positive experiences at Nori Park in the past, but after this visit, I’ve lost the motivation to return, and I will no longer recommend it to others. The staff’s attempts to be polite felt half-hearted, and the overall attitude we were met with was not at all conducive to a family-friendly environment.

In summary, while I’ve been a loyal customer for a long time, this experience has left me deeply disappointed. I expect better from a place I’ve frequented and recommended so often.

Addendum: Thank you for your reply. However, I would like to clarify that I did not leave my child alone at any point during our visit. I was with her the entire time, so there was no issue of her missing me or feeling abandoned.

I hope this feedback is taken into account to improve future customer...

I recently visited Nori Park in the Skyline Plaza, Frankfurt, with some friends and their kids. This was my first time here, as I usually go to MyZeil.

Upon entering, and even in the brochures and terms & conditions, there was no indication that visitors must leave after 4 hours. It was only mentioned that child supervision is provided for a maximum of 4 hours, which shouldn’t have applied to us as we, the mothers, were present the entire time and didn’t require assistance from the staff.

After 4 hours, however, we were rudely told to leave, even though the park was not busy that day. We were repeatedly asked to go or pay a second entry fee for the kids. We tried to explain that we had spent a substantial amount during our visit, buying food, drinks, and several rounds of coffee, making it financially worthwhile for the park. Nevertheless, this didn’t seem to matter, and we were pressured to leave.

The owner was present and heard our concerns, but he didn’t respond or even acknowledge us, displaying a lack of customer focus. Ultimately, we decided to leave, feeling unwelcome and disappointed.

My conclusion: I won’t be visiting this park again. The unfriendly treatment and lack of customer service left a lasting impression. Professionalism seems to be undervalued here, which is especially unfortunate for a family-oriented venue. I would advise anyone looking to enjoy a pleasant time with their children to consider other options and...

Totally dangerous and stupid set up with the entering and leaving. I think the idea of the kids place indoor is great, and its what Frankfurt needs.. but its way over priced for what you get....and not very safe for a "child" place. The doors to enter and exit slam into kids, both of mine were crying because they got hit by the doors so brutally after being told by an employee to stand there.. They are hard and fast enough to knock a little one over to squish them into a wall... and not to mention both time the bracelets did not scan going in and out. On top of all that there is a HUGE chocking hazard.. for all kids there. (Yes even most 3 year olds know not to put things in their mouth.. but we all know they do sometimes). There is an entire play pit of these tiny wooden balls, where it takes just one second of your eyes not being on a child and they can choke.. not really kid friendly at all.. which is such a shame because a well thought out place is really needed here...